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CUSTOMER SERVICE


How you “think” about your patients and their family members is how you will treat them.  Our best-selling videos and courses can change your customer service culture.

 
 

Customer Service Videos
Healthcare

Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.

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The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.

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General Hospitable

A CRM Release

For customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.

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Customer Service in Long-Term Care: Making it World-Class

This in depth training explains the 10 Rules of World Class Customer service to help healthcare professionals understand and satisfy customer needs to go above and beyond customer expectations.

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Customer Service: Natural As Child's Play

Customer service in the healthcare industry is key! Learn to identify your customers, apply the Golden Rule, employ empathy in your daily interactions with patients, and offer good communication for an exceptional customer service interaction in your healthcare facility.

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Cultural Competency: Just Good Healthcare

Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.

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Patient Safety: Coaching and Teamwork

An excellent training video to help strengthen the collaboration between healthcare staff members. Teaching five essential skills through the C.O.A.C.H. method: Care, Observe, Act, Communicate and Help.

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Six Steps to Greatness Customer Service Agenda

The Six Steps to Greatness customer service agenda introduces six of the key steps used to achieve a customer service turnaround.

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Service Heroes: Customer Service Turnaround

Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

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Beyond Words for Healthcare: A Body Language Guide for Healthcare Professionals

An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.

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Lila’s Story

This program features a veteran healthcare worker who shows how she has learned the hard way the value of treating the hospital and its guests with the best of care.

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Hiring for Healthcare: How to Find the Best Every Time

Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.

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Nursing Documentation: A Reflection of Quality Care

Train your healthcare staff on importance of documentation. Learning the principles in this program will protect the healthcare providers and the employer from potential liability issues.

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Service Excellence: A Time to Care

Brush up healthcare employees’ service skills and review proper telephone etiquette, the importance of patient privacy and confidentiality, and how to handle patient interaction and patient perception.

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Pain Management: Finding Relief

This important training program complies with Joint Commission pain management standards and will help you educate your staff on how to best manage their patients' pain.

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