CUSTOMER SERVICE


How you “think” about your patients and their family members is how you will treat them.  Our best-selling videos and courses can change your customer service culture.

 
 

Customer Service Videos
Healthcare

On Sale

It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.

Learn More

On Sale

Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

Learn More

On Sale

The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

Learn More

On Sale

How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.

Learn More

On Sale

General Hospitable

A CRM Release

We think this video is great! With customer service that is specific to the healthcare industry, this program has solid training and high entertainment value.

Learn More

FISH! Tales: Vital Signs

FISH! Tales: Vital Signs video shows you a behind-the-scenes look at a healthcare establishment where the staff was motivated to be a team for patients and for each other, and to provide excellent customer service, no matter how difficult the situation.

Learn More

Cultural Competency: Just Good Healthcare

Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.

Learn More

Patient Safety: Coaching and Teamwork

An excellent training video to help strengthen the collaboration between healthcare staff members. Teaching five essential skills through the C.O.A.C.H. method: Care, Observe, Act, Communicate and Help.

Learn More

Six Steps to Greatness Customer Service Agenda

The Six Steps to Greatness customer service agenda introduces six of the key steps used to achieve a customer service turnaround.

Learn More

Service Heroes: Customer Service Turnaround

Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

Learn More

On Sale

Patient Diversity: Beyond the Vital Signs

A CRM Release

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in this program.

Learn More

It's a Way Not a Day

Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.

Learn More

Customer Service: Natural As Child's Play

Customer service in the healthcare industry is key! Learn to identify your customers, apply the Golden Rule, employ empathy in your daily interactions with patients, and offer good communication for an exceptional customer service interaction in your healthcare facility.

Learn More

Beyond Words for Healthcare: A Body Language Guide for Healthcare Professionals

An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.

Learn More

Customer Service in Long-Term Care: Making it World-Class

This in depth training explains the 10 Rules of World Class Customer service to help healthcare professionals understand and satisfy customer needs to go above and beyond customer expectations.

Learn More

Lila’s Story

This program features a veteran healthcare worker who shows how she has learned the hard way the value of treating the hospital and its guests with the best of care.

Learn More

Hiring for Healthcare: How to Find the Best Every Time

Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.

Learn More

Nursing Documentation: A Reflection of Quality Care

Train your healthcare staff on importance of documentation. Learning the principles in this program will protect the healthcare providers and the employer from potential liability issues.

Learn More

Service Excellence: A Time to Care

Brush up healthcare employees’ service skills and review proper telephone etiquette, the importance of patient privacy and confidentiality, and how to handle patient interaction and patient perception.

Learn More

Pain Management: Finding Relief

This important training program complies with Joint Commission pain management standards and will help you educate your staff on how to best manage their patients' pain.

Learn More

What Do You See?

What Do You See? highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion.

Learn More

On Sale

The Practical Coach

A Media Partners Release

Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.

Learn More