How you “think” about your patients and their family members is how you will treat them. Our best-selling videos and courses can change your customer service culture.
Customer Service Videos
This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.
Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.
Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.
Customer service in the healthcare industry is key! Learn to identify your customers, apply the Golden Rule, employ empathy in your daily interactions with patients, and offer good communication for an exceptional customer service interaction in your healthcare facility.
An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.
This in depth training explains the 10 Rules of World Class Customer service to help healthcare professionals understand and satisfy customer needs to go above and beyond customer expectations.
Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.
Train your healthcare staff on importance of documentation. Learning the principles in this program will protect the healthcare providers and the employer from potential liability issues.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.