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Lila’s Story
Program length: 14:00

Customer satisfaction does not happen accidentally. Lila’s Story shows that exceptional service involves deliberate actions on our part to identify and then promptly, effectively satisfy customer expectations.

Lila’s Story is that of a veteran healthcare employee who reflects on those she has treated. Ultimately, Lila realized that over the years she lost the ability to truly care about the people and families behind the illness; until the day she became a patient.

Exceptional customer service is the only thing that will differentiate your business from your competition. Give a gift to your healthcare professionals and share with them, Lila’s Story. Your facility will become symptom-free of bad habits and poor customer service.

Languages Available (sold separately): English, Spanish


A DuPont Sustainable Solutions release

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Lila’s Story
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