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Outbound Call
CUSTOMER SERVICE | a CRM Release
Program length: 16:00

Part of the Just a Call Away Series on telephone skills.

Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac experiences a variety of undesirable responses to his efforts. In one case, he reacts emotionally causing a bad situation to get worse.

After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .

After viewing Outbound Call, participants learn to:

  • Be clear about call objectives
  • Make the most of the first 15 seconds
  • Make a friend of "the gatekeeper"
  • Overcome the fear of rejection
  • Personalize their messages
  • End on an upbeat note
Also Available:
Attitude is Everything
Customers With a Difference
Are You With Me?

Languages Available: English

Distributed by Media Partners/An Our Bizniss Production


Languages Available (sold separately): English

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