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Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac experiences a variety of undesirable responses to his efforts. In one case, he reacts emotionally causing a bad situation to get worse.
After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .
After viewing Outbound Call, participants learn to: