Outbound Call

Part of the Just a Call Away Series on telephone skills.

Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac experiences a variety of undesirable responses to his efforts. In one case, he reacts emotionally causing a bad situation to get worse.

After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .

After viewing Outbound Call, participants learn to:

• Be clear about call objectives
• Make the most of the first 15 seconds
• Make a friend of "the gatekeeper"
• Overcome the fear of rejection
• Personalize their messages
• End on an upbeat note

Languages: English