Really Angry Customer
CUSTOMER SERVICE | a CRM Release
Program length: 15:00

Buy now and save 15-35%! Offer ends 12/31/17. Click HERE for sale details.

Customers become angry when they have unmet expectations and the situation is not handled well. It is imperative that your CSRs know how to calm the customer and get the information needed to deal effectively with their issues.

This program uses the story of a frazzled customer with a legitimate complaint to show how important it is to handle these situations properly. The last thing the caller in this drama needs is another setback!

After watching Really Angry Customer, participants learn to:

  • Deal with customers who may be in attack mode
  • Turn low quality information into high quality information
  • Ask questions without antagonizing the caller
  • Focus on what can be done for the customer
  • Recognize limits and how/when to transfer a call
  • Remain calm and in control throughout the call
  • See difficult call experiences as learning opportunities


Languages: English

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DVD, USB*, ONLINE & Support Materials
Purchase $545.00
Purchase $545.00

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