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Service Excellence: A Time to Care will help employers to drastically increase the level of service provided to patients and guests of their facilities. This program touches on multiple aspects of superior customer service and applies them within a healthcare setting to allow your professionals to positively interact and follow-up with patients.
Patients will take notice when your healthcare professionals begin to employ the principles reinforced in Service Excellence: A Time to Care which covers a wide range of customer service topics, including telephone etiquette and courtesy and the importance of patient privacy.
Languages Available (sold separately): English, Spanish
A DuPont Sustainable Solutions release