What is process management? The Customer is Always Dwight shows that it is an approach that recognizes that everything a business does is a process that is made up of a chain of people. If one person in the chain isn't giving their all, then the process doesn't reach its maximum potential.
In The Customer is Always Dwight, Dwight (Andrew Sachs) uses good and bad examples of Process Management to demonstrate the type of excellent internal customer service that un-complicates work processes and leads to increased productivity.
A Video Arts release