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The Customer is Always Dwight
Program length: 21:00

What is process management? The Customer is Always Dwight shows that it is an approach that recognizes that everything a business does is a process that is made up of a chain of people. If one person in the chain isn't giving their all, then the process doesn't reach its maximum potential.

In The Customer is Always Dwight, Dwight (Andrew Sachs) uses good and bad examples of Process Management to demonstrate the type of excellent internal customer service that un-complicates work processes and leads to increased productivity.

Languages Available (sold separately): English


A Video Arts release

This product is no longer available for purchase. Please call 800-408-5657 if you need assistance.


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The Customer is Always Dwight
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