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Now with enhanced video quality
The Difficult Guest picks up where The Guest leaves off.
Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes... it's your L.A.S.T chance.
The Difficult Guest shows us that guests don't ask for much: Customers just want to be treated like guests in your home. Guests don't start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around, But...
Guests can be difficult in three ways. The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how.
Humor and production value keep learners engaged. The Difficult Guest comes with extensive support materials including an additional role-play video, guide, workbook and reminder cards to make for a robust training workshop. This program is ideal for for managers, supervisors and front-line employees alike.
The Guest 2nd Edition
The Right Words at the Right Time: Customer Service Recovery for...
What Do You Say?
Languages: Cantonese, French Canadian, Hebrew (subtitles), Simplified Chinese (subtitle), Spanish