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The Employee’s Guide to Customer Loyalty is a service oriented competency course that drives home the importance of keeping customers while teaching the skills necessary for doing so. Each video segment covers a different aspect of customer service and satisfaction. An accompanying guide contains Discussion/Personal Reflection Questions and Activities that help facilitators (or employees doing self-study) pull key learning points from the videos and relate them to the competency of building customer loyalty. The points include:
One Chaptered DVD Features 4 Stand-Alone Videos and 3 Video “Shorts”
The four featured video segments included in The Employee’s Guide to Customer Loyalty are:
The Employee’s Guide to Customer Loyalty includes the following bonus video “shorts”: