WAYMISH
CUSTOMER SERVICE | a CRM Release
Program length: 28:00

Buy now and save 15-35%! Offer ends 12/31/17. Click HERE for sale details.

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It depicts all the slights and displays of apathy made by employees and organizations that lead customers to believe that you don't really want their business. Things like not attempting to resolve complaints, putting policies ahead of common sense, not listening to what the customer is saying, the list can go on and on.

Concepts learned:

  • Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales
  • Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction
  • Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations
    and practice service recovery

Skill points include:

  • Quickly Acknowledge Customers
  • Listen Carefully
  • Fix Problems on the Spot
  • Find a Way To Say Yes
  • Coach Each Other
  • Remember that being of service to all customers "IS your job"

 


Languages: English

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DVD, USB*, ONLINE & Support Materials
Purchase $945.00
Purchase $945.00



If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available through Online Business Learning, our streaming subscription platform which offers over 2000 premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

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