WE'RE IN THE BAND puts the lessons of an up-and-coming rock band to the test in the business world.
THE PAPERBOYS, a popular Northwest folk-rock band, has a clear vision for building its fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.
"A must-see for EVERY employee!" -Doug Partain, San Antonio Water Systems
"Finally, a training film I know my target audience will get." -Dan Walker, Dir. National Training and Development, Little Caesars
With plenty of music and upbeat energy, this fast-paced program highlights employees at all levels. From a police chief to a head chef, all tell how they "come to perform" in their world. You'll meet the nurse who "steps on stage" the minute she steps off the elevator, the waiter who "leaves his baggage at the door" in order to be a "rock star" for his guests. You'll hear how one healthcare professional helps her teammates get through a tough day and why the cheerful grocery clerk considers both her customers and her teammates to be her "audience."
WE'RE IN THE BAND is one of the best inspirational training programs on teamwork and customer service we've seen in a long time. It will inspire your team to:
"WE'RE IN THE BAND" is a fun, high-energy video that shows your team how to work together to earn a standing ovation from your customers. The music and concert clips make it upbeat and fun to watch; the employees in other industries and professions make it real. I loved this video and your team will too.
As members of the band, THE PAPERBOYS, discuss what makes them successful, your employees will learn how the band's approach to their audience and one another parallels customer service and teamwork in your world.
The Leader's Guide is clear, concise, and easy to follow. Best of all, it provides two training options: a 1 1/2 -hour workshop or a 30-minute staff meeting with follow up. Whether your employees need a whole new way of looking at service in your industry, or a refresher course on what customer service and teamwork look like, this program is for you.