When it comes to customer service challenges, the first few seconds and your first few words determine your success or failure.
Fast-paced, energetic and loaded with excitement, What Do You Say? training puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.
A powerful tool that no employee should be without, the What do you Say? Employee Handbook takes over where the training leaves off, providing practical answers to more than 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.
What Do You Say? will help you learn key words and phrases necessary to handle tough customer situations with ease and confidence when:
This film is also available with Bahasa (Indonesia), Chinese (traditional) and Chinese (simplified) subtitles.
Languages: English, Simplified Chinese (subtitle), Spanish, Traditional Chinese (subtitle)