State & Local Government and Education customers…
Save 15-20% on this title May 1 through June 30, 2019. See Details
When it comes to customer service challenges, the first few seconds and your first few words determine your success or failure.
Fast-paced, energetic and loaded with excitement, What Do You Say? puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.
Viewers learn the key words and phrases needed to handle tough customer moments with ease. They build confidence for a variety of customer service situations, including:
Languages: Cantonese, English, Simplified Chinese (subtitle), Spanish, Traditional Chinese (subtitle)