A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with the Who Cares? training video. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer's shoes as "wrong way" and "right way" service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.
Key Learning Points:
A DuPont Sustainable Solutions release