Who Sold You This, Then?
Program length: 20:00

Help customer service employees learn the skills required to satisfy customers and represent the business in a professional manner. Starring Hugh Laurie and narrated by John Cleese, this customer service training video is a welcome addition to any company that wants to retain more customers.

Charlie, a service repair man (Hugh Laurie), is called out to a number of everyday service scenarios, but on each occasion he manages to criticize everything that's important to his business - the products he services, his customer, the salesperson they originally dealt with and his organisation itself. The realistic scenes are not only amusing and highly watchable, but make some clear points about the role that service staff should be undertaking.

When repairing a couple's washing machine, Charlie shows no compassion that they are knee-deep in water, and just compounds their distress by criticizing the product's design and safety features. Next he is faced with a broken photocopier which a business needs urgently repaired, but just blames the organization for not looking after it correctly and for not calling him sooner.

At a computer center a hi-tech machine has failed and needs a new part, but Charlie's call to head office gives the customer the impression that his company is inefficient and unable to help. Finally, when looking at a householder's faulty burglar alarm, he criticizes the engineer and salesperson before him, leaving the customer confused and unhappy.

When Charlie sees the light, viewers will appreciate that his role is as a trouble-shooter not a trouble-maker. He visits a restaurant to repair an oven and leaves the chef delighted with the service, taking out a new service contract and an order for a kitchen upgrade.


Languages: English

 

A Video Arts release

Purchase Now!

DVD, USB*, ONLINE & Support Materials
Purchase $999.00
Spanish Purchase $999.00
Please click the checkbox of the product(s) you would like to order, then click Add to Cart.
FLEXIBLE, PORTABLE

ONLINE TRAINING

Have access to over 2000 Premium Training Programs with our Online Subscription Service. Or choose one program with our Single License Option.

The choice is yours.

WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
Who Sold You This, Then?
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on Media-Partners.com

Join Media Partners

Do you want FREE shipping, full-length
online previews, and a whole lot more...


JOIN FOR FREE