You've Got Customers

In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.

You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:

• Be honest - customers just want to hear the truth.
• Listen before you sell - find out what customers want first.
• Follow through on customer requests - double check and deliver only what customers ask for.
• Take initiative to solve problems - offer solutions, not excuses.
• Know your product - if you don't know something, find out.
• Take advantage of sales opportunities - both you and your customer will benefit.

Languages: English

A Video Visions / Access Training Media release