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You've Got Customers
CUSTOMER SERVICE
Program length: 20:00

In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.

You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:

  • Be honest - customers just want to hear the truth.
  • Listen before you sell - find out what customers want first.
  • Follow through on customer requests - double check and deliver only what customers ask for.
  • Take initiative to solve problems - offer solutions, not excuses.
  • Know your product - if you don't know something, find out.
  • Take advantage of sales opportunities - both you and your customer will benefit.

Languages: English

 

A Video Visions / Access Training Media release

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This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

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You've Got Customers
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