In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.
You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:
A Video Visions / Access Training release