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In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.
You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:
- Be honest - customers just want to hear the truth.
- Listen before you sell - find out what customers want first.
- Follow through on customer requests - double check and deliver only what customers ask for.
- Take initiative to solve problems - offer solutions, not excuses.
- Know your product - if you don't know something, find out.
- Take advantage of sales opportunities - both you and your customer will benefit.
Languages Available (sold separately): English
A Video Visions / Access Training Media release
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