You've Got Customers
Program length: 20:00
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In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.

You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:

  • Be honest - customers just want to hear the truth.
  • Listen before you sell - find out what customers want first.
  • Follow through on customer requests - double check and deliver only what customers ask for.
  • Take initiative to solve problems - offer solutions, not excuses.
  • Know your product - if you don't know something, find out.
  • Take advantage of sales opportunities - both you and your customer will benefit.

Languages: English

 

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