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Cultural Competency: Problem Solving
Program length: 19:00

Cultural Competency: Problem Solving is a critically-acclaimed course designed to help your healthcare staff understand what cultural competency means and what constitutes a culture. Employees will learn to recognize that being sensitive to other cultures will help them better interact with patients and suggests a five-step method of problem solving designed with patients’ rights in mind:

  • Gather Data
  • Assess Understanding
  • Give Explanations, Not Orders
  • Remain Sensitive to Patient’s Situation
  • Summarize and Explain the Next Step

To help staff visualize and practice each method, Cultural Competency: Problem Solving samples scenarios common in healthcare facilities, including:

  • Patients that complain they are not being provided the care they need.
  • Families offer food to a patient when they’re not supposed to.
  • An employee misdiagnoses a patient’s condition.

Languages: English, Spanish


A DuPont release

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DVD, USB*, ONLINE & Support Materials
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