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Gateways to Inclusion: Turning Tense Moments into Productive Conversations
Program length: 17:00

Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a diversity and inclusion training program featuring Dr. Sondra Thiederman, one of the nation’s leading experts on workplace diversity, bias reduction, and cross-cultural business. The video shows how painful and disruptive some "diversity disasters" can be, and offers simple tools to help your people turn these uncomfortable situations into productive conversations.

In today's diverse workplace, tense moments occur. People might speak without thinking first. When you hear something offensive, when you’ve said something wrong, when something you say has been taken out of context... these situations can lead to hurt feelings, embarrassment, anger, resentment. But these difficult encounters don’t have to remain difficult. If handled properly, they can be transformed into “gateways” that lead to better working relationships and increased understanding. 

The workshop takes viewers through a series of vignettes through which your team will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension
  • How to set productive goals for various types of gateway conversations
  • Why it is important not to jump to conclusions about intent (and for assessing intent accurately)
  • How to communicate in a way that demonstrates respect and encourages further conversation

Gateways to Inclusion is a flexible package that can be used in short or long training sessions. The program can stand alone, or it can be integrated into your existing diversity and inclusion curriculum. In addition to the main workshop, the package includes a refresher to solidify the program's skills and provide more opportunity for practice. It also includes a bonus video scenario for discussion.

Also Available:
"How Was Your Day?" Getting Real About Bias, Inclusion, Harassment & Diversity
Respectful Communicator: The Part You Play
Ouch! That Stereotype Hurts

Languages Available (sold separately): English, French Canadian, Spanish


A SunShower Learning release

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We offer a variety of Content Delivery Options and Formats.

This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.


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