Key Learning Points
DON’T: Trawl client details
INSTEAD: Respect privacy
DON’T: Accept privacy transgressions
INSTEAD: Model and enforce standards
DON’T: Disclose confidential information
INSTEAD: Keep company information secure
DON’T: Do the wrong thing
INSTEAD: Be ethical and abide by rules
Casey stalks a customer and Barney bribes Carlos for information.
Just about everyone at Cutting Edge is guilty of privacy abuses. Casey has been overly “researching” a client’s private details. Marcus likes to wear a GoPro to film staff (and then posts the video on YouTube). Carlos accepts a bribe from Barney in exchange for confidential information. Dion is illegally downloading movies on company time. Even Serena is accused of stalking the handsome Mr. Garrison by showing up at his overseas office (without having arranged a meeting). Steve and Sam discuss finessing the company approach to ethics and privacy and the disclosing of information to third parties. Marcus suggests a training video to bring all staff up to date on privacy requirements, but wants to showcase his cooking prowess in doing so, which Carol rejects.
Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.
While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.
For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.
A 7 Dimensions release