From citizen/customer service to harassment, compliance and leadership, you're sure to find the right topic to inform and inspire your public sector employees.
In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
Spend the day with a government worker as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.
Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Ensure that your people are compliant in creating a respectful work environment. Through this course, your employees will learn the various forms of harassment, understand their negative impact, apply preventive guidelines, and know appropriate response measures if they witness or become victims of harassment.
If your employees are happy, your customers will be happy! This Government Specific customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
This program explores the importance of wellness - the state of being at your physical, mental, emotional and spiritual best - and shows practical, every day steps employees can take toward achieving wellness.
Public sector employees face a lot of risks and must be prepared for the worst at all times. To do so requires the constant attention to the use of appropriate personal protective equipment. Teach employees that failure to comply will result in tragedy.
Confined spaces present numerous hazards for public works employees. With this training you can identify OSHA permit space requirements and recognize the hazards therein.
More than 43,000 deaths and even more major injuries happen each year on our roadways. For government employees, no threat is more greater to health and safety on the job than motor vehicle accidents. Train your drivers to be safe every time they get behind the wheel.
The National Incident Management System (NIMS) was established by the federal government to help all responders work together. This program will help emergency responders and those responsible for your facility know their roles and responsibilities in an emergency.
Updated for 2016! Incorporating the latest medical language and needlestick guidelines, this regulatory compliance program is intended to assist first responders in fulfilling the OSHA Bloodborne Pathogens Standard's (29 CFR Part 1910.1030) training requirements.
Utility workers face exposure to hazards daily and must know how to recognize the potential threats they may encounter. This training presents hazard scenarios specific to utility workers to illustrate the three root causes of accidents.
Risks are present anytime you get behind the wheel, but when you turn on the lights and sirens in an emergency vehicle, those risks are multiplied. Teach your drivers what it means to drive in emergency response situations and driving tips to make sure every trip is a safe one.
This niche DVD is perfect for your ambulatory staff. Help them understand the basics of transmission, exposure, precautions and personal protection in a mobile environment. This DVD is for staff on the go who need to learn about Bloodborne Pathogens.