In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
Spend the day with a government employee as he experiences life on the other side. You'll discover, as he does, that seeking help from public sector CSRs has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.
Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Ensure that your people are compliant in creating a respectful work environment. Through this course, your employees will learn the various forms of harassment, understand their negative impact, apply preventive guidelines, and know appropriate response measures if they witness or become victims of harassment.
An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. Viewers are reminded to put themselves in the customer's shoes as "wrong way" and "right way" service examples are provided.
If your employees are happy, your customers will be happy! This Government Specific customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
This program explores the importance of wellness - the state of being at your physical, mental, emotional and spiritual best - and shows practical, every day steps employees can take toward achieving wellness.
Public sector employees face a lot of risks and must be prepared for the worst at all times. To do so requires the constant attention to the use of appropriate personal protective equipment. Teach employees that failure to comply will result in tragedy.
The transmission of bloodborne diseases doesn’t have to endanger law enforcement personnel. Make sure your unit is up to speed on the latest measures to curb potential exposure to these deadly organisms.
More than 43,000 deaths and even more major injuries happen each year on our roadways. For government employees, no threat is more greater to health and safety on the job than motor vehicle accidents. Train your drivers to be safe every time they get behind the wheel.
Dealing with crooks is a straightforward affair but with reporters, it's a different ball game. Law enforcement must handle media relations with tact, skill, diplomacy and subtlety. For good reason as the press can build or destroy your reputation.
The Front of the Class video is a touching managementtraining film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.
At any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else. Available in Business, Government & Healthcare versions.
Fire isn’t the only risk that firefighters and rescue teams face. Exposure to bloodborne pathogens poses a very real threat to health and safety as well. Train your teams on how to remain safe and free from exposure to deadly viruses.
While EMTs, firefighters and law enforcement officers take care of others, it's up to you to have their back. The solid safety techniques and exercises demonstrated in this training will help them keep their back muscles strong and flexible.
Don’t let sprains and sprains affect productivity in your workplace. Make sure that your workers understand the importance of proper body mechanics and prevent bad lifting habits amongst employees with this training.
The National Incident Management System (NIMS) was established by the federal government to help all responders work together. This program will help emergency responders and those responsible for your facility know their roles and responsibilities in an emergency.
Updated for 2016! Incorporating the latest medical language and needlestick guidelines, this regulatory compliance program is intended to assist first responders in fulfilling the OSHA Bloodborne Pathogens Standard's (29 CFR Part 1910.1030) training requirements.
Utility workers face exposure to hazards daily and must know how to recognize the potential threats they may encounter. This training presents hazard scenarios specific to utility workers to illustrate the three root causes of accidents.
Law enforcement and those involved in the firing range business must have proper training on lead safety with regard to firearms. This program details how lead can enter the body and how to recognize lead poisoning symptoms.
A quick response is needed in the event of emergency, but those arriving first to the scene must be trained to be safe, especially when the incident involves blood. Protect first responders from the harm of bloodborne pathogens with this training.
Risks are present anytime you get behind the wheel, but when you turn on the lights and sirens in an emergency vehicle, those risks are multiplied. Teach your drivers what it means to drive in emergency response situations and driving tips to make sure every trip is a safe one.
This niche DVD is perfect for your ambulatory staff. Help them understand the basics of transmission, exposure, precautions and personal protection in a mobile environment. This DVD is for staff on the go who need to learn about Bloodborne Pathogens.
A customer Service training video tailored specifically to government and public sector establishments! Show your employees how to create a satisfied customer every time! Go through the scenarios and watch your service repertoires grow!