Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.

The Other Side of the Window
Providing Exceptional Service in Government | a CRM Release
Program length: 13:00
This title is available on our Year-End Sale!
Save 15-25%. Nov. 12 through Dec. 31, 2019.   See Sale Details
In your shopping cart, use Discount Code YEAREND for DVD/USB orders, and STREAM15 for streaming/eLearning.

There's nothing quite so powerful as viewing circumstances from the other person's perspective. This is the true value of experiencing "the other side of that window". 

This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.

Government employees learn that:

  • It's possible to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the customer.
  • Behind every voice on the phone is a human being with real needs and concerns.
  • Most people seeking help from government agencies are addressing serious issues and empathy goes a long way.
  • Every customer should be treated with the same degree of courtesy and respect, no matter what the circumstances.
In addition to the vignettes that take place in government office settings with actual service windows, there is a supplemental service scenario that demonstrates the need for good government customer service "in the field". Also included are inspiring meeting opener and a meeting closer segments.   


Also Available:
The Right Words at the Right Time... Customer Service Recovery for Government
So HELP ME - Employee Edition
Who Cares? - Government Version


Languages: English

Purchase Now!

We offer a variety of Content Delivery Options and Formats.

This film is available as part of our Instructor Package with access to MP4 video files for instructor use. Pricing starts at $1,095.00 per instructor licensing agreement.

For additional information on this option, call 1-800-408-5657 or email info@mediapartners.com.



This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.

WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
The Other Side of the Window
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on Media-Partners.com