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There's nothing quite so powerful as viewing circumstances from the other person's perspective. This is the true value of experiencing "the other side of that window".
This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.
Government employees learn that:
The Right Words at the Right Time... Customer Service Recovery for Government
So HELP ME - Employee Edition
Who Cares? - Government Version
Languages Available: English