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Comprised of seven mini-episodes, General Hospitable: Keeping Your Patients Satisfied...(and just plain keeping them) depicts a "day-in-the-life" of a hospital patient beginning with her admission, and continuing through her discharge. This engaging program illustrates lackluster interactions between the patient and healthcare professionals, followed by actively caring interactions -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.
This practical and entertaining training program offers customer service tips, details exceptional patient care behaviors, and highlights a vision of care for any medical facility serious about delivering top quality care to each and every patient.
Your staff will learn how to: