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General Hospitable
HEALTHCARE HUMAN RESOURCES TRAINING | a CRM Release
Program length: 20:00

Comprised of seven mini-episodes, General Hospitable: Keeping Your Patients Satisfied...(and just plain keeping them) depicts a "day-in-the-life" of a hospital patient beginning with her admission, and continuing through her discharge. This engaging program illustrates lackluster interactions between the patient and healthcare professionals, followed by actively caring interactions -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.

This practical and entertaining training program offers customer service tips, details exceptional patient care behaviors, and highlights a vision of care for any medical facility serious about delivering top quality care to each and every patient.

Your staff will learn how to:

  • Avoid jargon and give patients all the information they need to make informed decisions
  • Ease patients' anxiety
  • Solicit patients' problems
  • Avoid making negative comments
  • Respect patients' privacy and safeguard confidentiality
  • Practice service recovery by listening, apologizing and resolving problems
Filled with customer service tips your staff can put to use immediately, this video does more than just teach specific skills, it provides your team with a vision of what your facility can be.

Also Available:
It's a Dog's World
How to Connect in Healthcare in 90 Seconds or Less
Patient Diveristy: Beyond the Vital Signs

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DVD, USB*, ONLINE & Support Materials
Purchase $645.00
Purchase $645.00


If you need more information or have any questions, please contact us at 1-800-408-5657.

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WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
General Hospitable
 
reviewed by 2 people
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    Trainer - Professional Trainer
This film kept and maintained my attention. I liked the contrast between average (or poor) interactions between healthcare professionals and patients, and active, caring patient-focused interactions. The vignettes are dramatic but not overplayed even though a soap opera is the theme. The video discussion clips at the end of the film add additional training value to an already good film.

    PROS
  • Replays of patient interactions strongly reinforce the service-focused learning points.
  • Video discussion clips at the end of the film offer excellent questions and opportunities to explore specific service issues.
  • Narrator is believable and easy to trust.
    CONS
  • The ending is silly and takes away from the film.
1 out of 1 people thought the following review was helpful:
    Pam Spencer - HealthSource Saginaw
I liked the fact that the examples shown were set in a hospital. I liked the way they showed the wrong way then the right way. The styles were up to date. The scenarios believable.

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