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Patient Diversity: Beyond the Vital Signs
Program length: 18:00

Spend the day in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. You'll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand. This lack of understanding not only hampers communication, it delays proper treatment.

Patient Diversity: Beyond the Vital Signs clearly illustrates the importance of learning about your patient population -- their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care.

Take, for instance, Mr. Lopez, who is quite vocal about his post-surgical pain. Nurses pay less attention to his moans, believing that, as a Latino, he will naturally respond this way to discomfort. When a doctor does finally examine him, it is clear he is suffering from internal bleeding at the site of his incision.

Or consider Mrs. Humphreys, who refuses medical care because she believes God is punishing her. Trying to convince her that the hospital's tests are her only alternative does no good. Approaching her with understanding, offering to phone her minister, and encouraging her to see that perhaps God wishes her to have the help of the hospital's resources is a more caring and effective approach.

These and other poignant scenes examine the challenges healthcare workers face every day and offer solutions and basic principles for administering care with understanding in our increasingly diverse communities.

Participants are taught to:

  • Learn about the beliefs and practices of their patient population.
  • Not only tolerate, but try to accept the different cultural practices of their patients.
  • Never forget they are treating an individual.

Also Available:

What Do You See?
Beyond Words for Healthcare

General Hospitable: Keeping Your Patients Satisfied

Languages Available: English

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This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

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Honest opinions from the managers and employees who use our training products in the real world.
Patient Diversity: Beyond the Vital Signs
reviewed by 1 people
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    Caroline Sucheski - Training Specialist
The "Patient Diversity: Beyond the Vital Signs" video is a strong introduction to the topic of cultural and religious diversity among patients. I especially appreciate how the film stresses that as caregivers, we need to approach patients through their own belief systems. I have received nothing but positive comments from those who have watched this film.

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