Baptist Health Care figured out how to become one of the most effective service providers and one of the best places to work -- anywhere and in any indisutry. Ranked in the 10th percentile in customer satisfaction just a few years ago, now they are ranked #1 in an independent survey and #10 on Fortune's best workplaces list!
Their incredible turnaround makes for one of the greatest customer service stories ever told. Service Heroes: Customer Service Turnaround offers real-life examples of service excellence and will inspire your staff to do the same. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!
Your employees will learn:
Languages Available (sold separately): English
A Enterprise Media release