Service Heroes: Customer Service Turnaround
Program length: 15:00

Baptist Health Care figured out how to become one of the most effective service providers and one of the best places to work -- anywhere and in any indisutry. Ranked in the 10th percentile in customer satisfaction just a few years ago, now they are ranked #1 in an independent survey and #10 on Fortune's best workplaces list!

Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence and will inspire your staff to do the same. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!

Your employees will learn:

  • To be ready for moments of truth
  • To achieve through change
  • To always think
  • To find a way to make a difference
  • That teamwork works
  • That everyone must be involved, everyone!
  • How to be a service hero

Languages: English

 

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