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Six Steps to Greatness Customer Service Agenda
Program length: 15:00

Six Steps to Greatness: Customer Service Agenda introduces six of the key steps Baptist Health Care used to achieve their inspiring customer service turnaround.

This practical training program is specifically designed for leaders with responsibility for implementing customer service strategies and attaining service improvement goals within their organization. Their  service lessons and credible, battle-tested solutions will fuel service improvement in any organization from a Fortune 100 company to a large government agency to a small non-profit.

You will learn how Baptist Health Care:

  • Created standards and chieved buy-in
  • Hired and trained the standards
  • Got it done with teams
  • Recognizes service heroes
  • Accepts only winning attitudes
  • Measures, corrects, and trains incessantly

Languages Available (sold separately): English


A Enterprise Media release

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