Six Steps to Greatness Customer Service Agenda introduces six of the key steps Baptist Health Care used to achieve their inspiring customer service turnaround.
This practical training program is specifically designed for leaders with responsibility for implementing customer service strategies and attaining service improvement goals within their organization. Their service lessons and credible, battle-tested solutions will fuel service improvement in any organization from a Fortune 100 company to a large government agency to a small non-profit.
You will learn how Baptist Health Care:
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