Copyright

May I duplicate, copy, save or stream my purchase, rental or preview copy?

To be perfectly honest...No. No. No, and No.  If you need more than one copy, feel free to contact one of our training consultants to negotiate a license, or purchase additional copies at a discount. You might be surprised to know that making unauthorized copies of our copyrighted material is illegal and we know you're a good person. We are happy to answer any additional questions about this particular topic, so feel free to call us or visit HonestEmployee.org

Why is it illegal to train with a preview copy?

In the training industry we don't actually sell videos or DVDs, we sell a "license to train," with a particular medium. When we send a potential customer a free "preview-only" copy of a program for purchase evaluation only, it is an "unlicensed" copy. It is illegal to use a preview-only copy for actual training. It is illegal to duplicate a video training program without permission. We offer substantial discounts on multiple copies of our programs to encourage the legal use of our materials. Training industry videos and written materials are registered and protected by the same federal copyright laws. Because this is how we feed our families, we vigorously protect and defend our copyrighted materials.

What is the penalty for making an illegal copy of a video?

The Copyright Act allows a copyright owner to recover monetary damages measured either by: (1) actual damages plus any additional profits of the infringer attributable to the infringement, or (2) statutory damages, of up to $150,000 for each copyrighted work infringed.

The copyright owner also has the right to permanently enjoin an infringer from engaging in further infringing activities and may be awarded costs and attorneys' fees. The law also permits destruction or other reasonable disposition of all infringing copies and devices by which infringing copies have been made or used in violation of the copyright owner's exclusive rights. In cases of willful infringement, criminal penalties may also be assessed.

Joining

Why should I join Media Partners Website?

We understand that most people first join our site in order to watch the full length previews online.  

The next best reason to join is to get notified when one of the programs you are interested in goes on sale.  A close second might also be to avoid having to fill out the order form over and over when you order a FREE preview or buy a program.

From our side, we want to recognize and greet you when you return.  Once you register, a data cookie will be sent to your computer. Its only function is to recognize your username when you return. It just seems like a nicer way to do business.

Will you share my information with anyone?

Just as we expect our privacy to be respected while visiting web sites, we are passionate about protecting the privacy of our customers and visitors. We DO NOT and WILL NOT sell or share personal or private information with anyone or any company. Ever.

Previewing

Why aren't the online previews working for me?

We're sorry to hear you've been having difficulties viewing our online media stream. Here are some suggestions that may help you:

• Make sure that you have 'cookies' turned on within your web browser (Internet Explorer, Firefox, Safari, Netscape, etc.) as this is needed for our site to work correctly.
• Update to the latest version of the Flash player. Visit the Adobe Flash Player version test page to check what version of Flash is currently being used by your browser. (http://www.adobe.com/products/flash/about/) This page also shows the latest version of the Flash Player available for your system, which can be downloaded from the Flash download center.
• Ensure that if you have a firewall at your organization, it is configured to allow streaming video. A firewall can make it difficult to receive video streams over the Internet. Although most firewalls now are 'intelligent' and have the ability to recognize that you have requested a legitimate video and/or audio stream, you may still have to contact your IT department or network administrator to confirm this.
• Check your Internet connection speed. If it is a dial-up or anything slower than a DSL or cable-modem, you may not be able to view the stream properly.
• Finally, please close any other programs on your computer when you are viewing the preview stream. You want all available RAM and computer resources free to be able to have the best possible viewing experience. It sometimes helps to do a 'restart' on your computer to clear out the memory and get your best performance. If you are still unable to view the video stream after making these adjustments, please let us know so we can ship you a DVD to preview the program.

How long can I keep the DVD training preview?

7 business days. If you need more time, all we ask is that you contact us and let us know about it. We only keep a limited number of previews on our shelves, so we really appreciate it when they are returned for other trainers to preview as well.

Do I have to pay to ship the preview back to you?

Yes, please.  We are happy to share the expense of a preview by paying to send it to you, if you are willing to pick up the cost of sending it back, via a traceable shipment (like UPS, FedEx, DHL, or Priority USPS). Thank you again for doing that.

The return address is:

PNWF/Media Partners

111 North Vista

Building 6

Spokane, WA 99212

If I receive a DVD that contains several films for preview, are they priced individually?

Yes, the prices of all our individual programs are listed on this website. We've also posted a quantity discount schedule on the site to help you estimate the price of multiple DVD copies or online courses.  Make sure you contact the MPC Training Consultant for your industry to see if you qualify for an industry discount as well.

What is the difference between a preview and a rental?

A preview is an unlicensed "evaluation only" copy of a training program sent out by us to assist you in in your decision-making process . You are welcome to keep it for 7 business days, but it is illegal to train any employees with an unlicensed preview copy.

A rental is a licensed copy of a program which you may use for training, for an agreed amount of time at an agreed price.

Can I preview the support materials? Do they come with my preview film?

All Media Partners' titles have support materials available to preview upon request.

How do I preview training videos online?

Registered members enjoy full length online previews.  It's easy to join, just CLICK HERE to get started.

If you are a member already and are having trouble viewing our online previews, please confirm that you have Flash Player installed on your computer (available from http://www.adobe.com/products/flashplayer/). You may have to restart your browser and reconnect to our site after you have installed the Flash Player, but once you're at our site, choose the preview that you'd like to watch and simply click on Play button in the middle of the movie screen.

I am unable to stream Flash content and I keep getting the spinning symbols when I click on the preview play button.

If you are having difficulties accessing the Flash preview streams, your company may have implemented strict firewall rules and/or you may be accessing the internet using a proxy server. Both of these will have a negative impact on watching Flash video programs. If your IT department has no objection, please visit the following URL which will attempt to determine which protocol, and/or ports are accessible from your network by your Flash player.

Can I train with my preview copy?

No. It is illegal to train with an unlicensed "preview only" copy.  We've added a reminder or two throughout the preview copies of our training programs.

Is the preview the full-length version of the film or just a trailer?

Most previews are full-length versions of the programs to help you evaluate them for a purchase decision.

Discounts

Are there industry discounts available on training products?

Yes! All Media Partners programs have industry discounts available. Although the specifics vary with the other training producers we represent they all offer discounts, typically they are 10% for Government, Consultants, Education, and Non Profit. The best way to know for sure is to call one of our training consultants and let them know what video you're interested in. 1-800-408-5657

How do I know if I qualify for industry discounts on training videos?

When you join, we'll ask you a couple of questions about your industry. If you choose one of the industries that is eligible for a discount it will automatically apply. If you're not sure which industry category you belong in or you have a question about the categories feel free to give one of our training consultants a call at 1-800-408-5657.

Are there any discounts available on rentals?

Unfortunately, there are no discounts on one time rentals. If you plan on renting multiple times it may be better to simply purchase the program.  There are worthwhile discounts on purchases of multiple videos or if you work in Government, Consulting, Education, or Non-Profit.

Are there any discounts available if I buy more than one film?

Absolutely, yes! The discounts vary depending on the quantity and the producer. Take a look at our discount schedule for available titles or call 1-800-408-5657 and talk to one of our helpful training consultants.

Payments

What forms of payment do you accept?

You can choose from Visa, MasterCard, American Express or Check. To set up an account for using a Purchase Order, please contact your Media Partners training consultant.

Do I need to have an account set up with you or a purchase order number to pay by invoice?

Typically, yes. We will need to ask first-time buyers a few questions prior to shipment in order to set up an account. As for purchase order numbers, we do not require that you provide us with a purchase order number, but if it would help you process the invoice more efficiently, we are happy to write your purchase order number on the invoice.

International

If I am outside of the U.S., can I rent or preview DVDs?

Unfortunately, no. Because of copyright issues and shipping expenses, we do not offer rentals internationally. In regard to previews, the vast majority of videos on our site are available to preview online.

What types of payment do you accept from international customers?

All international sales require prepayment.  From our experience, the easiest and most efficient way for international customers to pay is by credit card. In some cases we have arranged for wire transfers, please let us know if this is your preference.

What languages are your programs available in?

This varies depending on the program. Most programs are first produced in English, then as translations are completed they are made available.  The more popular the program the more quickly they are translated into more languages. We do our best to keep an updated list of the current translations for each program at the bottom of the description section for every program.  However, with thousands of programs to keep current, it is always best to double check with your training consultant for a current list on the program you have an interest in.

What video formats are available for international purchase?

All Media Partners produced programs are mastered in NTSC DVD Region 0 (All Region) format, playable in almost all NTSC and PAL DVD players, and in almost all computer DVD drives.   This is true for almost all of the programs from the other Training Producers we represent.  We have found that playback issues are generally related to the computer software used not the format.

If I am outside of the U.S., can I purchase DVDs or support materials?

Yes. All DVDs and training support materials produced by Media Partners may be purchased by customers outside of the U.S.  However, there are international sales limitations on products from some of the other training producers we represent.  It is best to contact us directly with questions about the specific product you are interested in.

General Questions

What if I have a VHS version of one of your videos and I'd like to trade up to a DVD?

Great. Thanks for training with our products. We offer upgrades for a fraction of the original price.  For $349 we'll send you a new DVD version of the Media Partners VHS program you own. The best way to take advantage of this offer is by calling 1-800-408-5657 and talking to one of our training consultants.

What are the delivery methods available?

Our standard method of FREE shipping is UPS Ground.  When ordering online, we also offer UPS 3-day, 2-day and Overnight. If you need a different shipping method, such as Overnight Early AM (where available) or Fed Ex (2-day and Overnight), DHL, and USPS, please call to make those arrangements.

If the DVD I purchased is damaged, is there a warranty?

Damaged? It depends.  All Media Partners produced DVDs come with a one-year limited warranty under normal use and service.  Defects in the manufacturing are covered but damage due to accidents, misuse and abuse are not.

Click here for more WARRANTY INFO. 

If I lose my purchase copy do I have to pay full price for a replacement?

Sadly, we simply can't cover DVDs that just disappear, but we are generous with replacement DVD discounts for Media Partners produced programs.  Your best bet is to call us and we will do our cheerful best to help you. 1-800-408-5657.

Click here for more WARRANTY INFO. 

Can I alter or copy the support materials that come with a film?

Our printed and support materials are copyright protected, unless they are specifically labeled "Reproducible Handouts." The licensing details are clearly marked in the first couple of pages of your Leader's Guide. If you have any additional questions feel free to give us a call and we will send you in the right direction. 1-800-408-5657.