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TECHNICAL DIFFICULTIES


We want your experience with Media Partners to be memorable...for the right reasons. If you're having technical trouble with any part of our website, please check the information below, or call us at 800.408.5657. We want to help!

Technical Difficulties


"I am having problems playing your DVD on my computer." 


The most important thing to consider is whether the software you are using to play the DVD has the codecs needed to play copy-protected content. If you are running Windows 8.1 or newer as your operating system, Microsoft no longer includes the necessary codec to handle copy-protected content. In this case, you will need to additionally purchase media player software to play your DVD. You can click here for information on Microsoft’s options and recommendations for media player software. Please be advised that open source media and/or free of charge media players like VLC Player will also not play content that is copy-protected.

 If you have a DVD player appliance (for use with a television), you will be able to play your DVD without issue, provided there aren’t any scratches on the disc or defects with the appliance. Any support materials included on the DVD will need to be access from a computer instead of the DVD player.

 If your disc will not play and we have confirmed you are using the right hardware and software to run it, please call (888) 381-9816 for next steps.


"I am getting, "Region Code Errors" when I try to play your DVD."

Our DVDs are produced and manufactured in the same way as any other commercial "Hollywood" DVD. They are encoded to play back in "ALL REGIONS." In other words, they should play without issue but are also copy protected using industry methods.

Sometimes these methods may throw your DVD playback software a curve ball! We have seen "region code" errors when trying to play our discs using certain commercial DVD playback software because they expect to see only "Region One". Again, our DVDs are encoded to play back in "All Regions," so that our customers may enjoy our programs across the planet! If your playback software balks at an "All Region" DVD, please see if there's an update to that software. To be blunt, our DVDs are not at fault, the over zealous application of "region coding" within whatever commercial software you are using may be the problem.

"I am having problems accessing the Documents on the DVD." (Leader's Guide, Powerpoint presentation, etc.)

First, double check the instructions which are on the DVD, on the "Leaders' Guide" menu page.

Most importantly, the DVD must be in a COMPUTER and NOT in a stand-alone DVD player. If you are trying to access the Leader's Guide on a dedicated DVD player, you will have to remove it and put it into a computer.

Once you have the DVD in a computer, navigate your way to the DVD drive on the computer. This might be under My Computer, or above your Home Folder. It will be clearly labeled with the title of the DVD you purchased, such as, Give 'Em The Pickle DVD. (or whatever DVD you purchased). Open that drive by double-clicking it. (If your DVD program happens to start playing, ignore it, just minimize it, and go back to the files on the DVD drive) You should see the Leader's Guide file there as a PDF document. Just double click that and you are set.

If you do not have Acrobat Reader installed, you can download it for free from:

Adobe - Download Adobe Reader

If you do have Acrobat installed, again, simply double click on the PDF and it will fire up the program and voila! there it is. Or you can start Acrobat first, then go File > Open and navigate to the DVD drive on your computer. Once there, you will see the PDF document; choose it and click OPEN and it will open up.

If you are trying to access the Powerpoint file on the DVD, but you do not have Powerpoint installed, you have a couple of free options.

You can download and install either of these free, "office" type applications that will enable you to open up any Powerpoint file:

Libre Office
Apache Open Office
Microsoft Powerpoint Viewer

Or if you have a Gmail account, you also have access to Google's Drive (formerly called "Google Docs"). This product allows you open up Powerpoint slides, amongst other things.

Hope this helps. These are the top three tech questions we get.