True story written by executive coach Marshall Goldsmith: Driving home from work one day, a telecom CEO sees a phone booth on the corner where he lives. The next day, he walks up to an engineer and asks, nonchalantly, “I wonder why we have a phone booth on the corner of ‘x and y.’ Do you know?”
Various layers of management in the company get involved; studying, researching, analyzing and then write up a detailed analysis and present it to the CEO. By the time they were finished with the research, it cost the company $1 million!!!
“When the boss asks a question, it becomes an order. Even suggestions become orders." says organization development coach Marshall Goldsmith. And those "suggestions" rob people of their commitment. Goldsmith explains how to engage your team and ramp up their commitment."
A Success Television release