FEDERAL GOVERNMENT SALE
Save 15-20% on Media Partners,CRM Learning, and Vivid Edge titles!
All eligible titles are listed below.
Call us at (800) 408-5657 to order, or
to request the discount code for online
ordering.
Act fast! Sale ends 09/30/19.
2019 Federal Government Sale
Through September 30, 2019, Federal Government customers get the following discounts on all Media Partners, CRM Learning, and Vivid Edge titles. To order, or to request the discount code for online ordering, call (800) 408-5657.
For DVD/USB orders of 3 or more titles, the two highest priced titles will be discounted at 15%, all others at 20%.
A list of all 149 eligible titles (in alphabetical order) appears below.
"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying
A Media Partners Release"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
A Leader's Guide to Delegating
A CRM ReleaseWhat's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.
A Peacock in the Land of Penguins
A CRM ReleaseThrough an animated fable, this classic story of Perry the Peacock and his friends, shows how organizations benefit when they value someone who is different, and embrace diversity to improve communication, teamwork, creativity and empowerment.
The Abilene Paradox
A CRM ReleaseThe all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
Accountability That Works!
A CRM ReleaseAccountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
ACTIONS Speak! Behavioral Interviewing with Dr. Paul Green
A Media Partners ReleaseBased on the time-tested truth that, "past actions predict future performance", this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Attitude Is Everything
A CRM ReleaseShows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.
Can We Count on You?
A CRM ReleaseA common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.
Communication Counts: Speaking and Listening for Results
A CRM ReleaseHow is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
Complete Respectful Workplace Set
A CRM ReleaseIt’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
The Difficult Guest
A Media Partners ReleaseThis best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
Ethics 4 Everyone
A CRM ReleaseFrom insider trading to taking home a few office supplies. This program explains why ethics is key to organizational and individual success. It also features an ethical action test, tips for ethical dilemmas, and more.
The Front of the Class
A Media Partners ReleaseThe Front of the Class video is a touching management training film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.
General Hospitable
A CRM ReleaseFor customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.
Give em the PICKLE!
A Media Partners ReleaseThis customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Groupthink
A CRM ReleaseA powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how Dr. Irving Janis' theory of "groupthink" phenomenon can lead to costly decisions in business.
The Guest, 2nd Edition Video
A Media Partners ReleaseWhat makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
How to Connect in Business in 90 Seconds or Less
A Media Partners ReleaseYour company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
How to Connect in Healthcare in 90 Seconds or Less
A Media Partners ReleaseBecause the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.
Is Good Enough?
A Media Partners ReleaseMost of us think getting something 99.9% right is pretty darn good. After watching this short but impactful video, you'll think differently. Combining dynamic graphics, captivating music, and striking images, this motivational meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.
It's a Dog's World
A CRM ReleaseWhen man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.
It's OKAY to be the BOSS with Bruce Tulgan
A Media Partners ReleaseBest-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.
Keeping the Good Ones Video
A Media Partners ReleaseThis management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
The Leadership Pickles
A Media Partners ReleaseYour employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
Let's Get Honest & He Said She Said: A Sexual Harassment Training Package
A Media Partners ReleaseA bold new approach to sexual harassment training that addresses the sexually-charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.
Mad About Customer Service
A CRM ReleaseShows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.
Make It Matter
A CRM ReleaseFor employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
MANAGER MOMENTS: How to Build a High-Performing Team
A Media Partners ReleaseThrough 7 short but powerful learning modules, this micro-learning series focuses on the characteristics of high-performing teams. Managers learn how to assess their team’s strengths and needs while receiving practical tips on specific things they can do to take team performance to a higher level.
MANAGER MOMENTS: How To Excel in Tricky Situations
A Media Partners ReleaseAs a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive. If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.
MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts
A Media Partners ReleaseWhether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
Moment of Truth Video
A Media Partners ReleaseMoment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting, and provides employees with four practical questions they can apply to any ethical dilemma.
Once & For All: California Sexual Harassment Training
A Media Partners ReleaseThis comprehensive California-specific sexual harassment training features captivating video segments and extensive support materials that engage learners and ensure your training meets all CA requirements. Manager and Employee versions are available, as well as instructor-led and eLearning formats.
Once & For All: New York Sexual Harassment Training
A Media Partners ReleaseThis comprehensive New York-specific sexual harassment training features captivating video segments and extensive support materials that engage learners and ensure your organization meets all NY State and City training requirements. Manager and Employee versions are available, as well as instructor-led and eLearning formats.
Once & For All: Stopping Sexual Harassment at Work, Employee Version
A Media Partners ReleaseOver a year in the making, Media Partner’s latest film, Once & For All provides behavior-changing sexual harassment prevention training. Unlike “check the box” type compliance material, it engages learners through cinema-quality production, realistic scenarios and practical instruction. Instructor-led and eLearning options are available, as are versions customized to meet New York and California training mandates.
Once & For All: Stopping Sexual Harassment at Work, Manager Version
A Media Partners ReleaseOnce & For All, Manager Version brings Media Partners' highly-engaging, behavior-changing content to the critical issue of helping managers address and prevent sexual harassment. Designed for the organization that wants a respectful workplace, this definitive program educates managers on all aspects of sexual harassment while empowering them to go beyond legal compliance to helping change organizational culture. NY and CA Versions available.
Ordinary People, Extraordinary Results
A CRM ReleaseWho motivates your leaders to motivate others? You do…here’s how! This compilation of leadership case studies helps build that understanding. Your leaders will gain insight into the little things they can do to make big change happen.
Painless Performance Improvement
A Media Partners ReleaseAre you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
Pickle Bundle
A Media Partners ReleaseA trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
Positive Discipline
A CRM ReleaseMost managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.
The Practical Coach 2
A Media Partners ReleaseThe Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work
A CRM ReleaseBullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior using short vignettes to teach 4 keys to recognize, address and prevent bullying at work. A powerful tool for training on this important topic and fulfilling the AB2053 mandate.
Respectful Communicator: The Part You Play
A CRM ReleaseGo beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way they come across to others, and show they value others' input.
Respectful Supervisor Set
A CRM ReleaseA 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
Respectful Supervisor: Integrity and Inclusion
A CRM ReleaseHelp your supervisors understand their role in ensuring that employees are treated with respect, particularly when it comes to the way they treat their employees and the behaviors they are modeling to their team.
Respectful Supervisor: Motivating and Retaining Employees
A CRM ReleaseShow supervisors that they can convey respect to employees when they take the time to communicate with them, and when they demonstrate that they know (at least a little) about who their employees are as people, and what it takes to do their job.
Respectful Workplace Basics Set
A CRM ReleaseWhen everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.
Respectful Workplace: It Starts With You
A CRM ReleaseSuitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).
The Right Words at the Right Time... Customer Service Recovery for Government
A Media Partners ReleaseIn the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
The Right Words at the Right Time... Customer Service Recovery for Healthcare
A Media Partners ReleaseHaving the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
The Right Words at the Right Time... Customer Service Recovery for Leisure
A Media Partners ReleaseIn the leisure & hospitality industry, when a guest is unhappy with the service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your employees will learn how to use the right words at the right time.
The Right Words at the Right Time... Customer Service Recovery for Retail
A Media Partners ReleaseIn retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.
The Right Words at the Right Time...Customer Service Recovery for Business
A Media Partners ReleaseIn business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!
Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution
A Media Partners ReleaseIn just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.
WAYMISH
A CRM ReleaseWhat's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.
WE'RE IN THE BAND
A Media Partners ReleaseGo on tour with, The Paperboys, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
What Do You Say?
A Media Partners ReleaseThis unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.
What's Your Pickle?
A Media Partners ReleaseThis customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. These fun-filled stories not only exemplify the Pickle Philosophy, they also add fresh new insight into how your own team can "give ‘em the pickle".
Working With You is Killing Me
A CRM ReleaseA problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.
Time Challenged
A CRM ReleaseA humorous, good-natured look at overcoming the challenges of time management and overcoming the barriers to finding more time in the work day. Managers and employees alike will find plenty of advice and organizational tips offered.
Customers With A Difference
A CRM ReleaseLanguage barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.
The Clarity Imperative
A CRM Release...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".
What to Do When Conflict Happens
A CRM ReleaseWhat causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
Emotional Intelligence
A CRM ReleaseWe're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.
Not Everyone Gets a Trophy with Bruce Tulgan
A Media Partners ReleaseWidely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding younger employees in the workplace, and provides a proven step-by-step guide to engaging, developing and retaining this high maintenance group.
The Conflict Resolution Package
A Media Partners ReleaseThis is a new combination packaging of 2 of our best-selling programs: The Unified Team and In This Together. Use this powerful training package to deal with the cause and cure of conflict within teams.
In This Together
A Media Partners ReleaseThrough the lens of real situations, this harassment video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.
Taking Charge of Change
A CRM ReleaseUsing William Bridges' 3-stage model, learn to recognize and address the internal transitions associated with any change. Individuals will be better able to guide themselves, accept what's happening, and remain productive throughout the organizational change process.
Pygmalion Effect: Managing the Power of Expectations
A CRM ReleaseLimited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.
After All, You're The Supervisor!
A CRM ReleaseAfter being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.
Riding the Wave: Strategies for Change
A CRM ReleaseHelp employees adjust their attitude, relax, and open their minds to the ocean of possibilities that change can bring while helping them to perceive problems not as threats but rather as opportunities for growth.
Pigeon Holed in the Land of Penguins
A CRM ReleaseLearn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.
The Unified Team
A Media Partners ReleaseTeam conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team. Ideal for team leaders, supervisors and managers.
Race Without a Finish Line
A CRM Release"It could be better." When you hear these words from customers, your organization should spring into action and deliver. Prosperous companies typically don't settle for "good enough". This animated film reminds organizations to strive for continuous improvement.
Tearing Down Walls
A CRM ReleaseTearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.
Everest
A CRM ReleaseThis video is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.
Voices of Truth
A Media Partners ReleaseThis beautiful Media Partners meeting opener features engaging quotes from philosophers, historians, and world-famous leaders.
Really Angry Customer
A CRM ReleasePart of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.
6 Principles to Negotiate Anything with Ed Brodow
A Media Partners ReleaseIt takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow lays out a practical, easy-to-follow approach to negotiating. Learners will have the opportunity to hone their skills so they can negotiate successfully at work and in life.
The Art of Networking
A Media Partners ReleaseEver wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.
5 Questions Every Leader Must Ask
A CRM ReleaseToday's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But, leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.
We're on the Same Team, Remember?
A CRM ReleaseThe first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda -- and all that can go in to ruining the deal.
Good People, Bad Choices
This guide to workplace ethics and ethical decision-making provides an effective vehicle for discussion-based training. Viewers see situations where decisions center around business ethics topics. Perfect for learning and discussion.
When The Coach is You!
A CRM ReleaseAt any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else. Available in Business, Government & Healthcare versions.
VIOLENCE: Reducing Your Risk
A Media Partners ReleaseThis program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.
VIOLENCE: The Risk From Within
A Media Partners ReleaseTrained professionals in violence awareness and self-defense give expert advice to help the learner recognize the signs that can lead to potentially violent situations.
Sexual Harassment: A High Price to Pay
A Media Partners ReleaseThis compelling 2-part video series weaves together the dramatic story of one sexual harassment case with expert interviews to create a captivating and memorable message.
The Accountability Toolkit
A CRM ReleaseWhat happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.
Magic Of We
A CRM ReleaseA riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.
Nobody’s Listening
A CRM ReleaseThis humorous video shows the chaos that erupts when a busy manager fails to listen. Fortunately, he gets a "do-over" and things improve.
Remember Me
A CRM ReleaseA classic and one of the most powerful training videos of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even by taking their business elsewhere.
Outbound Call
A CRM ReleaseYou have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.
Stress Is A Gift
A CRM ReleaseDepicts the Biosphere project where it was proven that trees need stress (wind) to grow strong and ultimately to survive. A great discussion starter!
Tell Me A Story: A Powerful Way to Inspire Action
A CRM ReleaseStories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.
He Said, She Said
A Media Partners ReleaseWith multiple settings, it would be hard to find a program more realistic in its examples and more probing of our preconceptions regarding what is and is not sexual harasment than He Said, She Said. Great for discussion, this sexual harassment training offers a wide range of industry settings and training modes.
The Employee’s Guide to Customer Loyalty
A CRM ReleaseIn today’s competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
I'll Be Back
A Media Partners ReleaseAccording to Bob Farrell, when you take care of the customer -- doing what ever it takes to make them happy -- they're sure to utter those three magic words..."I'll be back!"
Leadership and the New Science
A CRM ReleaseDr. Margaret Wheatley explains how to manage organizations where chaos prevails.
Without Regard
Without Regard...to Race, Religion, Sex, National Origin, Age or Disability will help diminish the everyday stereotypes and assumptions about workplace diversity that are the basis for most discrimination claims.
Sexual Harassment: It's Not Enough to Know Better
Covering full legal aspects, timely information on sexual harassment issues that stem from email or internet misuse and also covers verbal, non-verbal and physical harassment. Available as a Series, or choose either Manager or Employee modules to fullfil organization-wide sexual harassment training requirements.
Sexual Harassment: Awareness, Perception & Prevention…An Employee's Responsibility
Designed to fulfill an employee’s training requirement for sexual harassment education, this program focuses on building awareness of the various forms of sexual harassment, how these behaviors can be perceived as unwelcome and unlawful behavior, and what employees can do to prevent sexually suggestive behavior in the workplace.
Sexual Harassment: Awareness, Perception & Prevention…A Manager's Responsibility
Designed to fulfill a manager’s training requirement for sexual harassment education, this program focuses on the importance of zero tolerance, setting the right example, handling sexual harassment complaints, and responding with timely and thorough investigations.
Calm Effectiveness: Excelling During Challenging Times
Calm Effectiveness captures the benefits of Dr. Robert Cooper’s groundbreaking approach that helps one tap into their hidden potential allowing. Viewers will learn to excel in a changing world. And they will do it with more energy, focus, and serenity.
The Power of One
Benefit from The Power of One; a groundbreaking approach that unlocks hidden capacity to win in a changing world. With crystal-clear questions, uncommon wisdom, and proven solutions to work smarter, not harder – with more trust, initiative, integrity, and values.
Breaking Through
Join Dr. Robert K. Cooper on a personal journey that will give you a new perspective on success. This inspirational program will help you learn more effective methods to close the gap between where you are and where you want to be.
Priorities for Life Series
Available as a set or individually, the six videos in this series can help you begin or end any meeting with a clear and compelling focus on what really matters in leadership and life. They are filled with practical guidance, motivational themes and helpful reminders.
After the Hire: Retaining Good Employees
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.
Change and Innovation through Brainstorming
A Media Partners ReleaseWhether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenged with adapting to the change and charged with finding new solutions.
Discussing Performance
For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for both parties concerned.
Leadership and Self-Deception Workshop
A CRM ReleaseWould you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.
Teamwork in Crisis: Miracle of Flight 232
A CRM ReleaseTeamwork in Crisis is the unforgettable story of the crash of United Airlines Flight 232 and how the unprecedented teamwork of all involved turned what could have been a major tragedy ...into a miracle.
The Other Side of the Window
A CRM ReleaseSpend the day with a government employee as he experiences life on the other side. You'll discover, as he does, that seeking help from public sector CSRs has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.
Patient Diversity: Beyond the Vital Signs
A CRM ReleaseSpend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. This unique program ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.
Leaders of Character: Leadership - The West Point Way
A CRM ReleaseThe West Point Military Academy has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the academy and then into some of the country's foremost private and public organizations where West Point graduates now work.
Just a Call Away Series
A CRM ReleaseWe feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Flight 232: The Power of Teamwork
A CRM ReleaseThis special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.
Sound Of Service Meeting Opener and Closer
A CRM ReleaseA compelling compilation of words and images set to inspiring music regarding how to treat customers.
Dealing With Conflict
A CRM ReleaseConflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.
Dealing With Conflict - Healthcare Version
A CRM ReleaseDesigned for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.
Call of the Mummy
A CRM ReleaseWhen a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
Attitude Virus: Curing Negativity in the Workplace - Government Version
A CRM ReleaseGovernment Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Team Building: What Makes a Good Team Player
A CRM ReleaseBased on the principles developed by Glenn M. Parker in the Parker Team-Player Survey, this video program depicts the four primary team-member personality styles inherent to every workteam: the contributor, the collaborator, the communicator and the challenger.
Attitude Virus: Curing Negativity in the Workplace
A CRM ReleaseOne bad attitude can infect your entire team or organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
Speaking Effectively to One or One Thousand
A CRM ReleaseFew people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.
Cliff's Customer Service Adventure Video
A CRM ReleaseThis is a fun training video, designed specifically for young, front-line customer service employees. We follow host Cliff on his "quest for excellent customer service" in a variety of industries.
Managing Stress
A CRM ReleaseJob burn-out...Illness...Absenteeism...Conflict...Counter-productivity... Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it.
It's Time to Stop Software and Internet Piracy
A Media Partners ReleaseCovering very clearly what the law does and does not allow in the area of software and internet copyrighted material, and the consequences some companies may face in the case of an investigation.
Good Company Training
A Media Partners ReleaseThe Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs. This fast-paced catchy music video is a fun-filled way to remind your employees that no matter where they are in their career, success happens one step at a time.
Fun Is Good
A CRM ReleaseIs it possible to combine your passion with your everyday work and have fun in the process? Absolutely. In fact, finding and applying passion in our work is something we should all strive for. That's what Fun Is Good is all about.
The Healthcare Toolkit, Volumes 1 & 2
A CRM ReleaseA complete "Toolkit" of healthcare training materials right at your fingertips. This collection of healthcare-specific video clips provides you with quality resources you can use to enhance organizational training in key areas
Communication in Healthcare
A CRM ReleaseHave you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...
Stephen Covey's Lessons in Leadership
A CRM ReleaseThe ethical character of an organization is established from top to bottom. In this four-part series, Dr. Stephen Covey uses real-world stories that reveal important truths regarding leadership, integrity, cooperation, and problem solving.
A Grander Goal
A CRM ReleaseA Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It’s a story of how one man’s unselfish character is providing direction for young unemployed men in Uganda.
Journey To Discovery
A CRM ReleaseJourney to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.
A Better Way
A CRM ReleaseA Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.
Law of the Harvest
A CRM ReleaseLaw of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.
The Covey Leadership Library
A CRM ReleaseDr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.
I Know Just What You Mean
A CRM ReleaseI Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.
Leading By Example
A CRM ReleaseLeading By Example illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, it teaches leaders to identify ways in which they can be more effective models.
Mauritius
A CRM ReleaseMauritius is a documentary style program and offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity.
Max & Max
A CRM ReleaseMax & Max is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.
Courageous Followers, Courageous Leaders
A CRM ReleaseAs people at all levels become more responsible for taking initiatives to advance organizational goals, the concept of "follower" and "leader" must be redefined. Help shape and advance your team's goals and organization's vision.
Communicating Non-Defensively
A CRM ReleaseWe're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Being Assertive
A CRM ReleaseAssertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.
Meeting Robbers
A CRM ReleaseSee how organizations can return their ROI on meetings by eliminating barriers to communication and productivity. Make sure every meeting moving forward is more productive than the last.
Managing Diversity
A CRM ReleaseThis provactive diversity management video addresses one of the most important issues of our day: how to overcome differences and tap into the limitless strength of a diverse workgroup.
Time: The Next Dimension of Quality
A CRM ReleaseRath & Strong’s John Guaspari and Edward Hay present a simple, but effective concept: Don’t spend time on that which has no value in the eyes of the customer. How can organizations take the time out of work processes and be faster, nimbler, and more responsive and adaptive?
Verbal Communication: The Power of Words
A CRM ReleaseThe video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.
Impressions Count: An Introduction to Workplace Etiquette and Communication
A CRM ReleaseThis breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.
Power of Listening
A CRM ReleaseListening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.
