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Save up to 25% on our Year-End Sale!

Browse the list of 186 eligible titles below. 
All Media Partners, CRM Learning, Prositions and Vivid Edge titles are included.

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Year-End Sale

Through December 31st, get the following discounts on Media Partners, Prositions, CRM Learning & Vivid Edge titles (listed below).

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Once & For All: Stopping Sexual Harassment at Work, Employee Version

A Media Partners Release

Over a year in the making, Media Partner’s latest film, Once & For All, helps organization move from #MeToo to a culture of #NotHere. It covers all types of sexual harassment. And, unlike “check the box” type compliance material, it engages learners through cinema-quality production and realistic scenarios. Comprehensive ancillary training materials reinforce key learning points and ensure legal definitions are covered. NY and CA Versions available.

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Once & For All: Stopping Sexual Harassment at Work, Manager Version

A Media Partners Release

Once & For All, Manager Version brings Media Partners' highly-engaging, behavior-changing content to the critical issue of helping managers address and prevent sexual harassment. Designed for the organization that wants a respectful workplace, this definitive program educates managers on all aspects of sexual harassment while empowering them to go beyond legal compliance to helping change organizational culture.  NY and CA Versions available.

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"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying

A Media Partners Release

"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

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MANAGER MOMENTS: How to Build a High-Performing Team

A Media Partners Release

Through 7 short but powerful learning modules, this micro-learning series focuses on the characteristics of high-performing teams. Managers learn how to assess their team’s strengths and needs while receiving practical tips on specific things they can do to take team performance to a higher level.


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Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution

A Media Partners Release

In just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.

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Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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Getting Real about Workplace Violence

The risk of workplace violence doesn’t need to be left to chance alone. Use this course to helps people prevent and survive a potentially life-or-death situation. This course keeps the guidance open-ended and easy to remember, enabling quick and decisive ACTION when every second counts!

 

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The Abilene Paradox

A CRM Release

The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".

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More Than a Gut Feeling IV

More Than a Gut Feeling IV is a new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.

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The Practical Coach 2

A Media Partners Release

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

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A Peacock in the Land of Penguins

A CRM Release

Through an animated fable, this classic story of Perry the Peacock and his friends, shows how organizations benefit when they value someone who is different, and embrace diversity to improve communication, teamwork, creativity and empowerment. 

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive.  If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.

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It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.

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Let's Get Honest & He Said She Said: A Sexual Harassment Training Package

A Media Partners Release

A bold new approach to sexual harassment training that addresses the sexually-charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.

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The Leadership Pickles

A Media Partners Release

Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."

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The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.

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A Leader's Guide to Delegating

A CRM Release

What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.

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The Guest, 2nd Edition Video

A Media Partners Release

What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.

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LEAD NOW!

LEAD NOW! is an engaging and inspiring development experience that targets 21 leadership dimensions. The mini-videos and corresponding materials show what successful leadership looks like, help you discover your personal leadership strengths, and enable you to develop specific areas of opportunity.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.

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Accountability That Works!

A CRM Release

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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The Difficult Guest

A Media Partners Release

This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.

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Keeping the Good Ones Video

A Media Partners Release

This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.

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MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts

A Media Partners Release

Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.

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Respectful Workplace Basics Set

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Positive Discipline

A CRM Release

Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Ordinary People, Extraordinary Results

A CRM Release

Who motivates your leaders to motivate others? You do…here’s how! This compilation of leadership case studies helps build that understanding. Your leaders will gain insight into the little things they can do to make big change happen.

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Complete Respectful Workplace Set

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.

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The Front of the Class

A Media Partners Release

The Front of the Class video is a touching management training film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.

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Groupthink

A CRM Release

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how Dr. Irving Janis' theory of "groupthink" phenomenon can lead to costly decisions in business.

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Communication Counts: Speaking and Listening for Results

A CRM Release

How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

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ACTIONS Speak! Behavioral Interviewing with Dr. Paul Green

A Media Partners Release

Based on the time-tested truth that, "past actions predict future performance", this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.

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How to Connect in Business in 90 Seconds or Less

A Media Partners Release

Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.

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Painless Performance Conversations

This micro-learning course provides a guide for tackling the most difficult workplace discussions. It presents behavior models with actionable and practical day-to-day advice for any manager or supervisor looking to improve employee performance.

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Can We Count on You?

A CRM Release

A common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.

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Respectful Communicator: The Part You Play

A CRM Release

Go beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way they come across to others, and show they value others' input.

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Working With You is Killing Me

A CRM Release

A problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.

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Moment of Truth Video

A Media Partners Release

Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting, and provides employees with four practical questions they can apply to any ethical dilemma.

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Ethics 4 Everyone

A CRM Release

From insider trading to taking home a few office supplies. This program explains why ethics is key to organizational and individual success. It also features an ethical action test, tips for ethical dilemmas, and more.

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Is Good Enough?

A Media Partners Release

Most of us think getting something 99.9% right is pretty darn good. After watching this short but impactful video, you'll think differently. Combining dynamic graphics, captivating music, and striking images, this motivational meeting opener explores what would happen if 99.9% were the acceptable standard of excellence. 

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What's Your Pickle?

A Media Partners Release

This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. These fun-filled stories not only exemplify the Pickle Philosophy, they also add fresh new insight into how your own team can "give ‘em the pickle".

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What Do You Say?

A Media Partners Release

This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.

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WAYMISH

A CRM Release

What's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.

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Attitude Is Everything

A CRM Release

Shows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.

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Mad About Customer Service

A CRM Release

Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.

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General Hospitable

A CRM Release

For customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.

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Make It Matter

A CRM Release

For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.

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Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work

A CRM Release

Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior using short vignettes to teach 4 keys to recognize, address and prevent bullying at work. A powerful tool for training on this important topic and fulfilling the AB2053 mandate.

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Respectful Supervisor Set

A CRM Release

A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.

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Respectful Supervisor: Integrity and Inclusion

A CRM Release

Help your supervisors understand their role in ensuring that employees are treated with respect,  particularly when it comes to the way they treat their employees and the behaviors they are modeling to their team.

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Respectful Supervisor: Motivating and Retaining Employees

A CRM Release

Show supervisors that they can convey respect to employees when they take the time to communicate with them, and when they demonstrate that they know (at least a little) about who their employees are as people, and what it takes to do their job.

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The Right Words at the Right Time...Customer Service Recovery for Business

A Media Partners Release

In business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!

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The Sid Story Training

This classic is still one of the best coaching films around. Featuring Emmy Award winning actor Dennis Franz, this program speaks to the importance of positive reinforcement as a team motivator.

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WE'RE IN THE BAND

A Media Partners Release

Go on tour with, The Paperboys, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.

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It's OKAY to be the BOSS with Bruce Tulgan

A Media Partners Release

Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.

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The Right Words at the Right Time... Customer Service Recovery for Government

A Media Partners Release

In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.

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Pickle Bundle

A Media Partners Release

A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.

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The Right Words at the Right Time... Customer Service Recovery for Leisure

A Media Partners Release

In the leisure & hospitality industry, when a guest is unhappy with the service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your employees will learn how to use the right words at the right time.

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The Right Words at the Right Time... Customer Service Recovery for Retail

A Media Partners Release

In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.

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Time Challenged

A CRM Release

A humorous, good-natured look at overcoming the challenges of time management and overcoming the barriers to finding more time in the work day. Managers and employees alike will find plenty of advice and organizational tips offered.

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Customers With A Difference

A CRM Release

Language barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.

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The Clarity Imperative

A CRM Release

...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".

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What to Do When Conflict Happens

A CRM Release

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.

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The Art of Authenticity

Going beyond the basic “how-to's” of leadership, this course helps viewers understand why the world is starving for character, transparency, and trust. It then shows what can be done to deploy authentic leadership practices in your organization.

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Emotional Intelligence

A CRM Release

We're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.

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Make Mentoring Count

This comprehensive eLearning course will help develop mentoring and coaching skills throughout the organization. Filled with rich content and short video segments, it provides all the information, skills and practice needed for leaders to successful engage, motivate and mentor others.

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Not Everyone Gets a Trophy with Bruce Tulgan

A Media Partners Release

Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding younger employees in the workplace, and provides a proven step-by-step guide to engaging, developing and retaining this high maintenance group.

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The Conflict Resolution Package

A Media Partners Release

This is a new combination packaging of 2 of our best-selling programs: The Unified Team and In This Together. Use this powerful training package to deal with the cause and cure of conflict within teams.

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In This Together

A Media Partners Release

Through the lens of real situations, this harassment video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.

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Taking Charge of Change

A CRM Release

Using William Bridges' 3-stage model, learn to recognize and address the internal transitions associated with any change. Individuals will be better able to guide themselves, accept what's happening, and remain productive throughout the organizational change process.

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The Energy Bus Animated Training Program

The Energy Bus is an exciting online training program that focuses on the power of positive energy. The program keeps learners engaged with animated video segments, application exercises, and video commentary from the author of the best-selling book, "The Energy Bus."

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Get Ready! How to Prepare for A Successful Job Search

Learn valuable techniques to effectively prepare for a successful job search. Viewers follow individual stories that involve characters that are preparing for a job search. Each of the training points are featured in one of the stories and also reinforced through text and graphics used throughout the training video.

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Get Hired: How to Ace The Interview

Viewers of this interview skills training video will walk away with essential skills on how to present a positive, capable impression during a job interview.

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Pygmalion Effect: Managing the Power of Expectations

A CRM Release

Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.

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Make Change Work for You: Anna’s Story

Don't sacrifice productivity at the hands of change. This new release change management training video will help ALL employees overcome negative feelings that stem from change, suppress unproductive tendencies enabling a greater willingness to try new behaviors.

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After All, You're The Supervisor!

A CRM Release

After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.

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Riding the Wave: Strategies for Change

A CRM Release

Help employees adjust their attitude, relax, and open their minds to the ocean of possibilities that change can bring while helping them to perceive problems not as threats but rather as opportunities for growth.

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Pigeon Holed in the Land of Penguins

A CRM Release

Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.

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The Unified Team

A Media Partners Release

Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team.  Ideal for team leaders, supervisors and managers.

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Threat Detector: Your Role in Preventing Workplace Violence

Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them.

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Race Without a Finish Line

A CRM Release

"It could be better." When you hear these words from customers, your organization should spring into action and deliver. Prosperous companies typically don't settle for "good enough". This animated film reminds organizations to strive for continuous improvement.

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Tearing Down Walls

A CRM Release

Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.

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Jack Cade's Workplace Nightmares

Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.

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Everest

A CRM Release

This video is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.

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Voices of Truth

A Media Partners Release

This beautiful new Media Partners meeting opener features engaging quotes from philosophers, historians, and world-famous leaders.

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6 Principles to Negotiate Anything with Ed Brodow

A Media Partners Release

It takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow lays out a practical, easy-to-follow approach to negotiating. Learners will have the opportunity to hone their skills so they can negotiate successfully at work and in life.

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The Art of Networking

A Media Partners Release

Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.

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5 Questions Every Leader Must Ask

A CRM Release

Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But, leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.

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We're on the Same Team, Remember?

A CRM Release

The first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda -- and all that can go in to ruining the deal.

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Good People, Bad Choices

This guide to workplace ethics and ethical decision-making provides an effective vehicle for discussion-based training. Viewers see situations where decisions center around business ethics topics. Perfect for learning and discussion. 

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When The Coach is You!

A CRM Release

At any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else.

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VIOLENCE: Reducing Your Risk

A Media Partners Release

This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.

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VIOLENCE: The Risk From Within

A Media Partners Release

Trained professionals in violence awareness and self-defense give expert advice to help the learner recognize the signs that can lead to potentially violent situations.

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Sexual Harassment: A High Price to Pay

A Media Partners Release

This compelling 2-part video series weaves together the dramatic story of one sexual harassment case with expert interviews to create a captivating and memorable message.

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An Invisible Man Meets the Mummy

A CRM Release

Costly and ineffective regulations are the silent killers of any growing business. An Invisible Man Meets the Mummy takes a lighthearted look at the common problems created by bureaucratic red tape.

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The Accountability Toolkit

A CRM Release

What happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.

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Magic Of We

A CRM Release

A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

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Nobody’s Listening

A CRM Release

This humorous video shows the chaos that erupts when a busy manager fails to listen. Fortunately, he gets a "do-over" and things improve.

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Remember Me

A CRM Release

A classic and one of the most powerful training videos of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even by taking their business elsewhere.

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Outbound Call

A CRM Release

You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.

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Stress Is A Gift

A CRM Release

Depicts the Biosphere project where it was proven that trees need stress (wind) to grow strong and ultimately to survive. A great discussion starter!

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Tell Me A Story: A Powerful Way to Inspire Action

A CRM Release

Stories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.

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Managing Four Generations in the Workplace

We are seeing for the first time in history, four different generations in the workplace, at the same time. Each has its own diverse expectations , but how do you blend them into one cohesive working unit? Author and host, Cam Marston, may have the answer you are seeking.

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Mixing Four Generations in the Workplace

Mixing Four Generations in the Workplace reduces workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating.

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He Said, She Said

A Media Partners Release

With multiple settings, it would be hard to find a program more realistic in its examples and more probing of our preconceptions regarding what is and is not sexual harasment than He Said, She Said. Great for discussion, this sexual harassment training offers a wide range of industry settings and training modes.

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The Employee’s Guide to Customer Loyalty

A CRM Release

In today’s competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.

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Everything You Always Wanted to Know About Management

Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.

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I'll Be Back

A Media Partners Release

According to Bob Farrell, when you take care of the customer -- doing what ever it takes to make them happy -- they're sure to utter those three magic words..."I'll be back!"

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You Be The Judge II

Keep your management team in the know about their legal limitations when hiring with this interesting and insightful legal video. This video training program prepares managers for their next interview by defining what types of questions are legal and illegal to ask a job candidate.

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Leadership and the New Science

A CRM Release

Dr. Margaret Wheatley explains how to manage organizations where chaos prevails.

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Without Regard

Without Regard...to Race, Religion, Sex, National Origin, Age or Disability will help diminish the everyday stereotypes and assumptions about workplace diversity that are the basis for most discrimination claims.

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Sexual Harassment: It's Not Enough to Know Better

Covering full legal aspects, timely information on sexual harassment issues that stem from email or internet misuse and also covers verbal, non-verbal and physical harassment. Available as a Series, or choose either Manager or Employee modules to fullfil organization-wide sexual harassment training requirements. 

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Sexual Harassment: Awareness, Perception & Prevention…An Employee's Responsibility

Designed to fulfill an employee’s training requirement for sexual harassment education, this program focuses on building awareness of the various forms of sexual harassment, how these behaviors can be perceived as unwelcome and unlawful behavior, and what employees can do to prevent sexually suggestive behavior in the workplace. 

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Sexual Harassment: Awareness, Perception & Prevention…A Manager's Responsibility

Designed to fulfill a manager’s training requirement for sexual harassment education, this program focuses on the importance of zero tolerance, setting the right example, handling sexual harassment complaints, and responding with timely and thorough investigations.

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Calm Effectiveness: Excelling During Challenging Times

Calm Effectiveness captures the benefits of Dr. Robert Cooper’s groundbreaking approach that helps one tap into their hidden potential allowing. Viewers will learn to excel in a changing world. And they will do it with more energy, focus, and serenity.

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The Power of One

Benefit from The Power of One; a groundbreaking approach that unlocks hidden capacity to win in a changing world. With crystal-clear questions, uncommon wisdom, and proven solutions to work smarter, not harder – with more trust, initiative, integrity, and values.

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Breaking Through

Join Dr. Robert K. Cooper on a personal journey that will give you a new perspective on success. This inspirational program will help you learn more effective methods to close the gap between where you are and where you want to be.

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Priorities for Life Series

Available as a set or individually, the six videos in this series can help you begin or end any meeting with a clear and compelling focus on what really matters in leadership and life. They are filled with practical guidance, motivational themes and helpful reminders.

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After the Hire: Retaining Good Employees

Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.

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Is It Bias? Making Diversity Work

This diversity training package is based on the book Making Diversity Work, which Training Magazine praised as “A great resource for anyone seeking to create or refresh their diversity program.”

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Change and Innovation through Brainstorming

A Media Partners Release

Whether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenged with adapting to the change and charged with finding new solutions. 

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The NEW Time of Your Life

Learn how to give up wasting time forever with the New Time of Your Life! This is an excellent tool for streamlining your day and improving your overall effectiveness.

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Leadership and Self-Deception Workshop

A CRM Release

Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.

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Teamwork in Crisis: Miracle of Flight 232

A CRM Release

Teamwork in Crisis is the unforgettable story of the crash of United Airlines Flight 232 and how the unprecedented teamwork of all involved turned what could have been a major tragedy ...into a miracle.

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Closing the Gap: Gender Communication Skills

Closing the Gap is a video-based training program that can help resolve communication problems for all employees in your organization.

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Solving Conflict: Training for Managers, Supervisors and Teams

Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.

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The Other Side of the Window

A CRM Release

Spend the day with a government worker as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.

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Patient Diversity: Beyond the Vital Signs

A CRM Release

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. This unique program ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.

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Leaders of Character: Leadership - The West Point Way

A CRM Release

The West Point Military Academy has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the academy and then into some of the country's foremost private and public organizations where West Point graduates now work.

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Sexual Harassment In The Workplace: Identify. Stop. Prevent II

By viewing examples of harassing behavior and having its effects and ramifications explained to them in no uncertain terms, employees will come to understand that it is everyone's responsibility to keep the workplace free of sexual harassment.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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The Goal: How-To Version

With this training, help managers and employess reject the common "nonsense" measurements often used to measure productivity and discover a commonsense approach to improving the company's bottom line.

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Flight 232: The Power of Teamwork

A CRM Release

This special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.

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Sound Of Service Meeting Opener and Closer

A CRM Release

A compelling compilation of words and images set to inspiring music regarding how to treat customers.

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Creating the Respect Effect: Preventing Harassment, Discrimination & Retaliation

Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5-part, vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment.

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Dealing With Conflict

A CRM Release

Conflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.

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Dealing With Conflict - Healthcare Version

A CRM Release

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Beyond Sexual Harassment: Employee Version

Designed to stimulate discussion of non-sexual forms of harassment such as religion, age, race, national origin, gender and other issues with 8 "stop and discuss" scenarios.

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Beyond Sexual Harassment: Management Version

Designed to stimulate discussion of non-sexual forms of harassment such as religion, age, race, national origin, gender and other issues with 8 "stop and discuss" scenarios.

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Between You & Me: Solving Conflict

Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.

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Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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The Plus of Us: Dynamic Diversity Training

An effective Diversity training program as well as an Anti-Discrimination and Harassment program, The Plus of Us takes your employees beyond the legal rules of discrimination, to an understanding of the basic human needs and emotions that control workplace relationships between diverse employees.

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The Four Styles

People communicate, think and behave differently, but they generally fall into four classifications. Learn to communicate with each of these personality types more effectively.

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Team Building: What Makes a Good Team Player

A CRM Release

Based on the principles developed by Glenn M. Parker in the Parker Team-Player Survey, this video program depicts the four primary team-member personality styles inherent to every workteam: the contributor, the collaborator, the communicator and the challenger.

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Documenting Discipline (MANUFACTURING)

Specifically for the industrial workplace, this is a program designed to guide managers through what is often an aggravating and nerve-racking process. Documenting discipline correctly is key to maintaining a positive work environment.

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Documenting Discipline II

Provide steps to ensure solid, consistent documentation procedures throughout your company. Give your managers a fair and consistent way to deal with negative employee behaviors with four practical steps and great real-world advice.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire team or organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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Speaking Effectively to One or One Thousand

A CRM Release

Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.

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The Human Touch: Performance Appraisal II

As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.

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The 3 R's Of Sustainability: Reduce, Reuse, Recycle!

This course will equip managers, supervisors, and staff with the necessary knowledge, ideas, and tools to identify areas within the organization's operations that can be enhanced through sustainable practices.

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Cliff's Customer Service Adventure Video

A CRM Release

This is a fun training video, designed specifically for young, front-line customer service employees. We follow host Cliff on his "quest for excellent customer service" in a variety of industries.

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Negotiations: Solving the Tough Problems

Effective negotiation skills are a rare and very valuable ability to have, learning to overcome the problems most negotiators face will put you a step or two ahead of your competition...

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Managing Stress

A CRM Release

Job burn-out...Illness...Absenteeism...Conflict...Counter-productivity... Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it.

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Little Things Mean A Lot

The primary message of this program is that communications skills are the keys to a respectful workplace. Little gestures and innuendos are picked up in situations such as business meetings, and it slowly degrades office culture.

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It's Time to Stop Software and Internet Piracy

A Media Partners Release

Covering very clearly what the law does and does not allow in the area of software and internet copyrighted material, and the consequences some companies may face in the case of an investigation.

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Sexual Harassment in Healthcare: Is It or Isn't It?

This program is very clear about the problem of sexual harassment at work. It demonstrates 13 specific instances of sexual harassment in a healthcare environment and thoroughly explains how to avoid misunderstandings.

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Sexual Harassment: Is It Or Isn't It?

This program is very clear about the problem of sexual harassment at work. It demonstrates 13 specific instances of sexual harassment and thoroughly explains how to avoid any misunderstandings about this touchy subject.

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Good Company Training

A Media Partners Release

The Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs. This fast-paced catchy music video is a fun-filled way to remind your employees that no matter where they are in their career, success happens one step at a time.

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Fun Is Good

A CRM Release

Is it possible to combine your passion with your everyday work and have fun in the process? Absolutely. In fact, finding and applying passion in our work is something we should all strive for. That's what Fun Is Good is all about.

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The Healthcare Toolkit, Volumes 1 & 2

A CRM Release

A complete "Toolkit" of healthcare training materials right at your fingertips. Adaptable to a variety of training settings.

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Diversity Challenges: What Would You Do?

This series includes two open-ended diversity scenarios provide organizations with a tool to initiate discussion about difficult and very human issues. Teaching acceptance and using employees for their talents and abilities is the key.

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Communication in Healthcare

A CRM Release

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...

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Stephen Covey's Lessons in Leadership

A CRM Release

The ethical character of an organization is established from top to bottom. In this four-part series, Dr. Stephen Covey uses real-world stories that reveal important truths regarding leadership, integrity, cooperation, and problem solving.

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A Grander Goal

A CRM Release

A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It’s a story of how one man’s unselfish character is providing direction for young unemployed men in Uganda.

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Journey To Discovery

A CRM Release

Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.

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A Better Way

A CRM Release

A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.

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Law of the Harvest

A CRM Release

Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.

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The Covey Leadership Library

A CRM Release

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.

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I Know Just What You Mean

A CRM Release

I Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.

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Leading By Example

A CRM Release

Leading By Example illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, it teaches leaders to identify ways in which they can be more effective models.

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Mauritius

A CRM Release

Mauritius is a documentary style program and offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity.

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Max & Max

A CRM Release

Max & Max is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.

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Courageous Followers, Courageous Leaders

A CRM Release

As people at all levels become more responsible for taking initiatives to advance organizational goals, the concept of "follower" and "leader" must be redefined. Help shape and advance your team's goals and organization's vision.

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Communicating Non-Defensively

A CRM Release

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace. 

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Being Assertive

A CRM Release

Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.

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Meeting Robbers

A CRM Release

See how organizations can return their ROI on meetings by eliminating barriers to communication and productivity. Make sure every meeting moving forward is more productive than the last.

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Managing Diversity

A CRM Release

This provactive diversity management video addresses one of the most important issues of our day: how to overcome differences and tap into the limitless strength of a diverse workgroup.

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Time: The Next Dimension of Quality

A CRM Release

Rath & Strong’s John Guaspari and Edward Hay present a simple, but effective concept: Don’t spend time on that which has no value in the eyes of the customer. How can organizations take the time out of work processes and be faster, nimbler, and more responsive and adaptive? 

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Verbal Communication: The Power of Words

A CRM Release

The video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.

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Impressions Count: An Introduction to Workplace Etiquette and Communication

A CRM Release

This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.

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Power of Listening

A CRM Release

Listening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.

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The Practical Coach

A Media Partners Release

Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.

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