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Over a year in the making, Media Partner’s latest film, Once & For All, helps organization move from #MeToo to a culture of #NotHere. It covers all types of sexual harassment. And, unlike “check the box” type compliance material, it engages learners through cinema-quality production and realistic scenarios. Comprehensive ancillary training materials reinforce key learning points and ensure legal definitions are covered. NY and CA Versions available.
Once & For All, Manager Version brings Media Partners' highly-engaging, behavior-changing content to the critical issue of helping managers address and prevent sexual harassment. Designed for the organization that wants a respectful workplace, this definitive program educates managers on all aspects of sexual harassment while empowering them to go beyond legal compliance to helping change organizational culture. NY and CA Versions available.
"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
Through 7 short but powerful learning modules, this micro-learning series focuses on the characteristics of high-performing teams. Managers learn how to assess their team’s strengths and needs while receiving practical tips on specific things they can do to take team performance to a higher level.
In just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.
This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
The risk of workplace violence doesn’t need to be left to chance alone. Use this course to helps people prevent and survive a potentially life-or-death situation. This course keeps the guidance open-ended and easy to remember, enabling quick and decisive ACTION when every second counts!
The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
Through an animated fable, this classic story of Perry the Peacock and his friends, shows how organizations benefit when they value someone who is different, and embrace diversity to improve communication, teamwork, creativity and empowerment.
As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive. If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.
A bold new approach to sexual harassment training that addresses the sexually-charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.
What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
LEAD NOW! is an engaging and inspiring development experience that targets 21 leadership dimensions. The mini-videos and corresponding materials show what successful leadership looks like, help you discover your personal leadership strengths, and enable you to develop specific areas of opportunity.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
Based on the time-tested truth that, "past actions predict future performance", this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
A common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.
A problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.
Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting, and provides employees with four practical questions they can apply to any ethical dilemma.
Most of us think getting something 99.9% right is pretty darn good. After watching this short but impactful video, you'll think differently. Combining dynamic graphics, captivating music, and striking images, this motivational meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. These fun-filled stories not only exemplify the Pickle Philosophy, they also add fresh new insight into how your own team can "give ‘em the pickle".
This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.
What's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.
For customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.
For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior using short vignettes to teach 4 keys to recognize, address and prevent bullying at work. A powerful tool for training on this important topic and fulfilling the AB2053 mandate.
A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
Show supervisors that they can convey respect to employees when they take the time to communicate with them, and when they demonstrate that they know (at least a little) about who their employees are as people, and what it takes to do their job.
In business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!
Go on tour with, The Paperboys, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.
In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
In the leisure & hospitality industry, when a guest is unhappy with the service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your employees will learn how to use the right words at the right time.
In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.
...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".
What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
This comprehensive eLearning course will help develop mentoring and coaching skills throughout the organization. Filled with rich content and short video segments, it provides all the information, skills and practice needed for leaders to successful engage, motivate and mentor others.
Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding younger employees in the workplace, and provides a proven step-by-step guide to engaging, developing and retaining this high maintenance group.
Through the lens of real situations, this harassment video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.
Using William Bridges' 3-stage model, learn to recognize and address the internal transitions associated with any change. Individuals will be better able to guide themselves, accept what's happening, and remain productive throughout the organizational change process.
The Energy Bus is an exciting online training program that focuses on the power of positive energy. The program keeps learners engaged with animated video segments, application exercises, and video commentary from the author of the best-selling book, "The Energy Bus."
Learn valuable techniques to effectively prepare for a successful job search. Viewers follow individual stories that involve characters that are preparing for a job search. Each of the training points are featured in one of the stories and also reinforced through text and graphics used throughout the training video.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.
Don't sacrifice productivity at the hands of change. This new release change management training video will help ALL employees overcome negative feelings that stem from change, suppress unproductive tendencies enabling a greater willingness to try new behaviors.
After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.
Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team. Ideal for team leaders, supervisors and managers.
Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them.
"It could be better." When you hear these words from customers, your organization should spring into action and deliver. Prosperous companies typically don't settle for "good enough". This animated film reminds organizations to strive for continuous improvement.
Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.
It takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow lays out a practical, easy-to-follow approach to negotiating. Learners will have the opportunity to hone their skills so they can negotiate successfully at work and in life.
Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.
Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But, leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.
What happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.
Stories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.
We are seeing for the first time in history, four different generations in the workplace, at the same time. Each has its own diverse expectations , but how do you blend them into one cohesive working unit? Author and host, Cam Marston, may have the answer you are seeking.
With multiple settings, it would be hard to find a program more realistic in its examples and more probing of our preconceptions regarding what is and is not sexual harasment than He Said, She Said. Great for discussion, this sexual harassment training offers a wide range of industry settings and training modes.
Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.
Keep your management team in the know about their legal limitations when hiring with this interesting and insightful legal video. This video training program prepares managers for their next interview by defining what types of questions are legal and illegal to ask a job candidate.
Covering full legal aspects, timely information on sexual harassment issues that stem from email or internet misuse and also covers verbal, non-verbal and physical harassment. Available as a Series, or choose either Manager or Employee modules to fullfil organization-wide sexual harassment training requirements.
Designed to fulfill an employee’s training requirement for sexual harassment education, this program focuses on building awareness of the various forms of sexual harassment, how these behaviors can be perceived as unwelcome and unlawful behavior, and what employees can do to prevent sexually suggestive behavior in the workplace.
Designed to fulfill a manager’s training requirement for sexual harassment education, this program focuses on the importance of zero tolerance, setting the right example, handling sexual harassment complaints, and responding with timely and thorough investigations.
Calm Effectiveness captures the benefits of Dr. Robert Cooper’s groundbreaking approach that helps one tap into their hidden potential allowing. Viewers will learn to excel in a changing world. And they will do it with more energy, focus, and serenity.
Available as a set or individually, the six videos in this series can help you begin or end any meeting with a clear and compelling focus on what really matters in leadership and life. They are filled with practical guidance, motivational themes and helpful reminders.
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.
Whether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenged with adapting to the change and charged with finding new solutions.
Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.
Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.
Spend the day with a government worker as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.
Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. This unique program ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.
The West Point Military Academy has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the academy and then into some of the country's foremost private and public organizations where West Point graduates now work.
By viewing examples of harassing behavior and having its effects and ramifications explained to them in no uncertain terms, employees will come to understand that it is everyone's responsibility to keep the workplace free of sexual harassment.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
This special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.
Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5-part, vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment.
Conflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.
Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.
Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
An effective Diversity training program as well as an Anti-Discrimination and Harassment program, The Plus of Us takes your employees beyond the legal rules of discrimination, to an understanding of the basic human needs and emotions that control workplace relationships between diverse employees.
Based on the principles developed by Glenn M. Parker in the Parker Team-Player Survey, this video program depicts the four primary team-member personality styles inherent to every workteam: the contributor, the collaborator, the communicator and the challenger.
One bad attitude can infect your entire team or organization. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.
As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.
This course will equip managers, supervisors, and staff with the necessary knowledge, ideas, and tools to identify areas within the organization's operations that can be enhanced through sustainable practices.
This program is very clear about the problem of sexual harassment at work. It demonstrates 13 specific instances of sexual harassment in a healthcare environment and thoroughly explains how to avoid misunderstandings.
The Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs. This fast-paced catchy music video is a fun-filled way to remind your employees that no matter where they are in their career, success happens one step at a time.
Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.
A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.
Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.
We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.
Rath & Strong’s John Guaspari and Edward Hay present a simple, but effective concept: Don’t spend time on that which has no value in the eyes of the customer. How can organizations take the time out of work processes and be faster, nimbler, and more responsive and adaptive?
This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.