Supervisors and managers must exhibit behaviors that seek to inspire and not alienate those that work for them. Learn how to motivate in a way that yields positive employee performance as well as increased productivity. This training will help:
Sharpen Supervisory Skills
Increase Employee Commitment
Improve Productivity & Morale
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS, SCORM
Through 7 short but powerful learning modules, this micro-learning series focuses on the characteristics of high-performing teams. Managers learn how to assess their team’s strengths and needs while receiving practical tips on specific things they can do to take team performance to a higher level.
The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.
LEAD NOW! is a comprehensive leadership development system that develops the whole leader by focusing on 21 leadership dimensions. A Dimension Survey helps learners identify what dimensions to focus on first. Dimension videos and corresponding materials then provide the learner with insights, examples and practical instruction that help them develop in the various dimension areas.
As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive. If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
More Than a Gut Feeling IV is a new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.
The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.
Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemicand to become the boss their employees appreciate and ultimately deserve.
Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding younger employees in the workplace, and provides a proven step-by-step guide to engaging, developing and retaining this high maintenance group.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.
The Front of the Class video is a touching managementtraining film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.
Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.
Based on the time-tested truth that, "past actions predict future performance", this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Help your supervisors understand their role in ensuring that employees are treated with respect, particularly when it comes to the way they treat their employees and the behaviors they are modeling to their team.
Show supervisors that they can convey respect to employees when they take the time to communicate with them, and when they demonstrate that they know (at least a little) about who their employees are as people, and what it takes to do their job.
Demographics are becoming more racially and ethnically diverse every year. Add in a recent surge in legal protections for more groups of employees, the trend of an increasingly later retirement age and a rising number of women in the workplace, and the need for diversity and inclusion training has never been more vital to the success of business.
Give your organization a competitive advantage in the battle to recruit, hire and maintain a stable, high-quality workforce. Evaluating candidates in three critical dimensions—capability, commitment and chemistry—is the key to gaining a clear, realistic picture of a job candidate.
When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.
This program addresses the nine most common mistakes that could result in costly employment law and wrongful termination litigation. Because of the increased frequency of litigation in the workplace, this is a must-see for your leadership team.
Get them ready and enable the newly promoted supervisors to capitalize on their full potential and minimize any apprehensions as a result of advancement. Help them apply the lessons exemplified in this thought-provoking training course.
Learn to recognize pigeon-holing, understand its high cost, and discover how to change the pattern. A perfect balanced approach that shows how embracing diversity can help overcome obstacles to innovation and change and help organizations raise productivity.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team. Ideal for team leaders, supervisors and managers.
From insider trading to taking home a few office supplies. This program explains why ethics is key to organizational and individual success. It also features an ethical action test, tips for ethical dilemmas, and more.
Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.
Make sure managers and supervisors involved in the hiring of employees are well versed in the legal aspects of the process, from recruitment to interviewing. Fresh for 2015, this training guides viewers on what is acceptable and what's not as it relates to staffing an organization.
The "TAKEAWAY" for Managers™ Series gives managers and supervisors a basic foundation for legal compliance, in a straightforward and easy-to-remember way. Conversational and easy to use, the series covers Sexual Harassment, Diversity, Respect & Legal Compliance, Legal Interviewing, ADA, FMLA, and Discipline, Documentation & Termination.
The program explains what is meant by “progressive discipline” and shows how to administer it consistently and fairly, along with good documentation, to protect organizations and managers from legal liability.
Understanding and preventing insider trading is imperative to running a successful and reputable company, and this training marks a step towards ensuring that every member of your staff is aware of the legal aspects when dealing with stocks and securities.
Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But, leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.
Ensure organizational alignment with diversity in the workplace. This thought-provoking, short video uses impactful imagery combined with music to boost awareness and reinforce the concept (and power) of diversity in the workplace.
A hostile workplace is often the byproduct of sexual harassment in the workplace. Make sure all members of your organization understand the importance of preventing harassment and a hostile work environment.
With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.
The words "bullying" and "disruptive behavior" often make us think of how children sometimes act. But "grown-ups" who bully and engage in other forms of disruptive behavior on the job can interfere with the functioning of the workplace, disturb and threaten coworkers and even affect their health.
Conference calls and virtual meetings are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
Managers need feedback to improve but they may not always like what they hear. Great managers seek feedback and are open to change. Make sure employees understand how to give managers feedback to help them improve.
With questions about workplace privacy on the rise, managers need to understand the rules of effective, legal documentation and what to communicate to employees about organizational and individual privacy rights.
A single incident of workplace violence can create considerable harm—to the individuals involved, to the team, to the organization's reputation and to the bottom line. Managers need to know how to diffuse potentially threatening situations to keep the workplace safe.
The complexities of the Americans with Disabilities Act mean the opportunity for risk is great. Uninformed decision making by managers can open the door for lost productivity, decreased trust and expensive lawsuits.
Would I Inspire Me? is a leadershipvideo that asks, 'what does it take to inspire a team?' It's not charisma. Rather, it's a set of leadership behaviors that provides motivation to employees and can be emulated.
Although discipline and termination decisions are common areas of legal exposure, it is too often that managers don't have the proper training to handle these fundamental managerial responsibilities appropriately. The result can be expensive, time-consuming litigation.
As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. It's the Law™ can help you put the legalities of management into perspective and keep your organization out of the courtroom.
Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment, including customers, managers, employees, suppliers and other stakeholders. Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.
Unlawful retaliation amongst employees is a growing form of discrimination which often results in costly litigation, damaged reputations for organizations, and ruined careers. Cultivate integrity and prevent retaliation with this program.
This updated edition of a favorite leadership skills video will show your team leaders how to build trust and create a more productive workforce. See how trust is the foundation of leadership, and the way leaders behave either builds trust or destroys it.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
Retail management requires constant skillset sharpening. This in-depth leadership training will enhance and develop the following skills: paraphrasing, giving performance feedback, facilitating meetings, and conflict resolution.
As a company grows and expands, you will face difficult times. Often these challenges will require last minute, crucial, business altering decisions. But how will your team react under such times of pressure? Will they make the right choice or fail resulting in loss of income or worse?
Sometimes trainers can use a little training too. That's why You'll Soon Get the Hang Of It goes beyond demonstration to present the theory and simple psychology behind the captivating training scenarios it presents. Hugh Laurie puts the training in its proper context so that it can be broken down into steps and implemented in any type of workplace.
This updated video shows managers what they need to know when sexual harassment occurs under their watch. Even minor problems can rise to the level of illegal harassment, so it's best that management does what it can to prevent sexual harassment and a hostile work environment before it starts.
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.
The company's reputation, business relationships and financial security could depend on how a manager or supervisor handles a sexual harassment incident. Learn how to legally handle any and all sexual harassment claims.
The objective of MARCOM's Preventing Sexual Harassment for Managers and Supervisors Program is to examine behaviors and actions that can constitute sexual harassment and how to recognize sexual harassment in the workplace.
For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for both parties concerned.
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? It's an interesting thought and a very entertaining video where leaders learn effective behaviors and come to appreciate the impact they have on group success.
With the lessons presented in this video, viewers will discover proven strategies on how to prioritize and manage time to effectively steer themselves in the directions of both short and long-term goals.
Learn the secrets to attracting loyal team members and building successful and innovative teams from two of the world’s sweetest entrepreneurs, Ben Cohen & Jerry Greenfield, founders of the uber-successful Ben & Jerry’s Ice Cream.
Ben Cohen & Jerry Greenfield were two hippies who created an ice-cream empire in the unlikely cold-climate of Vermont. They learned they could create a business that would support its community, help the environment and empower employees.
Ever wonder what your team members are really thinking? What are their unwritten rules? What insights are they holding back from sharing? Do you have your own rules of engagement? Use this streaming program to help answer those questions.
People often have a different perception than we’d like them to see. With this inspiring video, viewers will understand exactly what it means to confront their own values to discover what is most important.
Destructive comments undermine organizational initiatives by contradicting them and making them appear inauthentic. Empower employees with the ability to refrain from such costly behavior with this program.
Henry Ford was a legendary entrepreneur. He had a dream of being able to make high quality and inexpensive cars that he could sell to everybody. Ford knew the key to making them affordable was to find a cost-effective way to mass produce them. Take a look back and learn from a pioneer in innovation.
Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.
How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.
For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.
Richard Branson has become an entrepreneurial sensation, but wouldn’t be if he was afraid of taking risks. Founder of the Virgin Group, a global conglomerate made up of over 400 companies, Branson is no stranger to competition. But being successful against the top airlines, top soda manufactures and bestselling record labels requires a visionary leader. This online training discloses a few of his secrets to success.
Communicating effectively is the key to the success of any organization. Learn how by immersing himself in feedback from customers, colleagues and competitors helped Steve Case construct the foundation for the first mainstream internet service providers, America Online.
Time is arguably the most important commodity in the modern business climate. But how do teams remain productive without being slowed down by time-consuming, costly and continuous team building activities? Find out from Executive Leadership Coach, Marshall Goldsmith.
John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques
Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.
This updated edition informs managers and supervisors on the important role they play in preventing workplace harassment, including the proper handling of employee claims or accusations of harassment. The video engages audiences with an easy-to-follow, no-nonsense approach
Set entirely in a manufacturing environment, this film is about how trying to get the most out of the people you supervise isn't always easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.
Workplace Ethics is a serious workplace issue. Not only do ethics involve laws and regulations that dramatically affect an organization’s future, but ethics can profoundly influence productivity, employee morale and an organization’s reputation.
Build a high performance team that can innovate and produce during times of change. Ensure productivity across ranks and prevent infighting and inertia from getting in the way with this high performance training program.
Leading More With Less is about setting an outstanding example, demonstrating a strong work ethic and showing great enthusiasm for the job. Overall if your leaders set a high standard, your employees will follow their lead.
The West Point Military Academy has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the academy and then into some of the country's foremost private and public organizations where West Point graduates now work.
Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.
A fresh new video addressing harassment in the workplace especially for managers and supervisors. Take a look at your diverse workplace and make sure that all the necessary steps are being taken to maintain a safe & productive work environment.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Looking to lay a solid foundation for everything we do in the workplace? Communication Breakdown covers topics such as communication skills, interacting with teams, and management interaction to help create an open and productive work environment.
Explore the need to plan the message, how to decide on the best way to deliver it, deliver it effectively, and how to solicit feedback. This program focuses on a specific soft skill for supervisory and managerial development training.
Examine the necessary steps supervisors must follow to resolve conflicts efficiently, from identification of facts to compromise and collaboration. This program focuses on a specific soft skill for supervisory and managerial development training.
Compliance is Just the Beginning presents an easy-to-learn approach that will help employees at all levels make better ethical decisions and avoid the many consequences that come with doing the wrong thing.
The how-to guide for timely, productive and relevant meetings. Show supervisors how to plan the meeting and execute the plan so their team, or an individual employee, will feel comfortable and understand the purpose of the discussion.
When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Everyone in your organization will benefit from this program! The Little BIG Things is essential for every employee in every business, from small businesses to major corporations. Tom’s no nonsense approach to business and management is witty, insightful and essential.
The Balance Sheet Barrier training video, starring John Cleese is a world-famous Video Arts video that helps take the fear out of financial documents and complex supervisory concepts. Although accounts might never become a manager's favorite topic, The Balance Sheet Barrier does at least make them understandable.
Produced by Video Arts, this unique program proves that
performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.
Specifically for the industrial workplace, this is a program designed to guide managers through what is often an aggravating and nerve-racking process. Documenting discipline correctly is key to maintaining a positive work environment.
Provide steps to ensure solid, consistent documentation procedures throughout your company. Give your managers a fair and consistent way to deal with negative employee behaviors with four practical steps and great real-world advice.
Performance appraisal meetings are often dreaded by both the managerand the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.
Don't let opportunities for praise slip through the cracks. Employees who routinely meet job demands MUST be considered company assets. This training discusses the importance of recognizing and appreciating employees who meet expectations.
This training video explains that the best way for managers to keep employees focused, motivated, and equipped to succeed is to regularly meet, one on one, with each direct report for an informal performance review.
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.
With information direct from the Supreme Court, this program revolves around SC rulings, training managers on the prevention and resolution of sexual harassment claims. Ultimately, it guides managers through the investigative process, including the interviews with the complainant, alleged harasser and the witnesses.
A DVD-based course to build a culture focused on results. This program is based on Randy Pennington's award-winning book, Results Rule! Build a Culture that Blows the Competition Away praised as "real advice that will actually show you how to improve your results."
Job burn-out...Illness...Absenteeism...Conflict...Counter-productivity... Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it.
This effective management training video helps those in leadership roles cut through problems and get back to valuable productivity. It shows managers and supervisors the how-to points of using emotional intelligence skills to bring them to a higher level of Managerial Intelligence as they deal with various workers and situations.
Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle.
Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation and more!
Be inspired to develop a powerful vision and values to motivate others. Learn how to present a powerful vision with clear goals, personalize it, and understand how best to align people to an evolving focus.
Discover the behaviors, attitudes and strategies of outstanding leaders. With this training, your leaders will know how to lead by example, project passion, reach through to your people to help them reach both team and individual goals.
Find out why some people love coming to work and doing their best. This program explains how to create a fun-loving culture and make the workplace desirable using light, color and design. Discover team building activities and learn how to foster staff creativity.
Learn how to communicate effectively to achieve best results.Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
Find out how easy it is to make a difference at work and for the environment. Implement green initiatives and help your organization to give back to the community. This program shows how to target initiatives, onboard staff for a full commitment to change.
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals.
Discover how healthy people with work/life balance will be happier and more productive. When through this training, staff will understand the benefits of exercise, the pitfalls of a sedentary lifestyle, and be more proactive about health and safety in the workplace.
Find out how to be a respected and award winning employer. Focus on creating a culture of pride, attract the best talent, promote a culture of development, and increase the flexibility and adaptability of your organization.
Develop leaders from your management team. With this training, teach them how to open lines of comunication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utilize this program as a tool to discuss actions and consequences as well as prevention strategies. With this training, employees will be able to recognize sexual harassment early, and know what to do should they witness or be the victims themselves of any unwarranted, harassing behaviors.
Entrepreneur Pete Williams provides a framework for driving profit by explaining how to successfully increase web traffic, opt-ins and conversions. Learn how to measure each lever and involve the team.
Bullying is present at senior management levels and facts provide insight to the truth. Discover the various forms bullying that exist at the top and how to foster a "Zero Tolerance" approach to bullying.
Sadhana Smiles shows how to develop sales people to easily achieve success. She also tells viewers how they can hire for attitude and use work tests when recruiting and hiring to make the process that much easier.
Tough times fall upon every organization. Sadhana Smiles, CEO of Harcourts and Director of RealChange, explains how to review company financials and monitor market fluctuations to optimize profitability in less than optimal business environments.
Learn strategies from successful business entrepreneur Pete Williams as he discusses in detail his proven methods for developing a clear Call-to-Action (CTA) and how to utilize Google AdWords and Analytics to increase traffic, opt-ins and conversions.
Pete Williams shows how to engage customers from the first moment rather than being robotic. Learn to avoid service turnoffs and find new approaches to body language and tone to ensure a positive guest experience.
Peter Wallbridge defines disruptive conduct and how to handle complaints about colleagues and when to perform an HR intervention. Understand the issues and ensuring a code of conduct with this program.
Peter Wallbridge expert HR consultant Peter Wallbridge speaks on conducting appraisals to ensure best outcomes and how it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting.
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer serviceand how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
John Cleese stars in Can You Spare a Moment?, a communication skill training comedy from Video Arts which shows that even the most delicate situation can be overcome when using appropriate counseling techniques.
This five-part video series is designed to help you explore the impact paradigms have on your world. It will stimulate conversation about the future and help develop the hands-on skills needed to create an environment open to change.
Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.
What happens when nine fascinating people with experience in successfully navigating stressful situations at work come together to cook a meal? Insights simmer along with the food! Cooking serves as a metaphor for working through a challenge together, and after the flames die down, the participants share what they’ve learned.
When serious issues are on the table, sometimes all a meeting needs is some levity to lighten the mood. With compilations designed for all types of occupations, The Complete Hell Series aims to entertain while staying on the topic of work. Some of the funniest British comedians, including John Cleese, perform in these classic training clips.
Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.
What makes Generation Y different? Take a look at this insightful video that explores one of the largest workforces ever released into the workplace. They work different, they talk different...get to know Generation Y.
Using beautiful landscape photography, this short film is taken from Robert Frost's famous poem "A Road Less Traveled" and serves as a motivational meeting opener offering the idea that taking a risk or the road less traveled can lead to success.
There is a revolution underway, in business government, and education, people are challenging the “gospel,” thinking the unthinkable, and achieving the impossible. Behind it all are people who have a passion for excellence.
This time management training video is an easy and humorous way to sharpen your communication and performance management skills. Humorous and down-to-earth, this Video Arts training video is a fun way to teach personal efficiency.
Figuring out what is harassment and what isn't can be complicated. For one thing, many of its forms are subtle. For another, harassment doesn't always easily fit traditional understandings of the law. This program focuses on the responsibility management has to prevent and document occurrences of harassment, while handling complaints fairly and effectively.
The ethical character of an organization is established from top to bottom. In this four-part series, Dr. Stephen Covey uses real-world stories that reveal important truths regarding leadership, integrity, cooperation, and problem solving.
A Grander Goaltakes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It’s a story of how one man’s unselfish character is providing direction for young unemployed men in Uganda.
Journey to Discoverytells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.
A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.
Law of the Harvestprovides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.
Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.
Leading By Example illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, it teaches leaders to identify ways in which they can be more effective models.
Mauritius isa documentary style program and offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity.
Max & Max is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness.
As people at all levels become more responsible for taking initiatives to advance organizational goals, the concept of "follower" and "leader" must be redefined. Help shape and advance your team's goals and organization's vision.
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
This original version is an entertaining video providing solid training for managers and supervisors on how to gain trust from employees and encourage involvement, creating a positive and productive work environment.
SMART Goals introduces the SMART technique for goal setting: specific, measurable, attainable, realistic and timed. Follow these guidelines and watch increased morale, boost employee retention and raise productivity.
Once & For All, Manager Version brings Media Partners' highly-engaging, behavior-changing content to the critical issue of helping managers address and prevent sexual harassment. Designed for the organization that wants a respectful workplace, this definitive program educates managers on all aspects of sexual harassment while empowering them to go beyond legal compliance to helping change organizational culture. NY and CA Versions available.
What can you do to counter the unconscious bias affecting you, your colleagues and your workplace? Find out in this powerful workplace diversity training that promotes inclusive behaviors and builds personal awareness for managers.