Imagine if every employee knew exactly what was required of them...
Imagine supervisors effectively holding employees accountable for meeting those requirements. It's not hard to imagine happy customers within that scenario is it?
1 on 1 Informal Employee Performance Review training suggests that the best way for managers to keep employees focused, motivated, and equipped is to regularly meet, one on one, with each direct report for an informal performance review.
It also addresses: 180 degree feedback, coaching employees, dealing with angry customers, documenting goals and discussions, discipline, employee retention, the importance of praise, internal customer service, and misusing humor in the workplace.
A Employee University release