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After All, You're The Supervisor!
SUPERVISORY | a CRM Release
Program length: 20:00

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After All, You're the Supervisor! tells the story of Alec, a top-notch CSR, who is newly promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities -- especially the challenge of moving from the role of friend and colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

A comprehensive training video for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh as you move into a management role.

Participants will learn the components of supervisory success:

  • Acknowledge Your New Role
  • Plan and Prioritize Tasks
  • Learn to Delegate
  • Develop and Encourage Team Members
  • Problem Solve and Be Accessible 
  • Communicate Downward and Upward
  • Model Desired Behavior
  • Discipline Effectively
  • Give Praise and Recognition
The training includes a pre-course assessment as well as discussion segments so participants can share their expectations, views and experiences as they become comfortable in their new role.

Also Available:
Peer Today, Boss Tomorrow: Navigating Your Changing Role
MANAGER MOMENTS: How to Build a High-Performing Team
Respectful Supervisor: Motivating and Retaining Employees


Languages: English, Simplified Chinese (subtitle), Spanish, Traditional Chinese (subtitle)

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DVD, USB*, ONLINE & Support Materials
Purchase $945.00
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This program is available for delivery through your LMS (either streaming or eLearning in SCORM format).

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WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
After All, You're The Supervisor!
 
reviewed by 2 people
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    Trainer - Professional Trainer
While this film clearly illustrates the learning points with specific scenarios and examples, there's too much information to remember. Alec isn't believable as a newly promoted supervisor trying to figure things out. Contrary to what he says, he seems like he already knows what he's doing.

    PROS
  • Clear learning points backed by specific examples.
    CONS
  • Too long and too dry.
  • Too much information; may overwhelm new supervisors.
4 out of 5 people thought the following review was helpful:
    Pamela Brown - Vanddervilt University
A lot of information in a short time. This video covered important points in a concise manner and will be great for new supervisors.

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