WHAT OUR CUSTOMERS SAY
Honest opinions from the managers and employees who use our training products in the real world.
So HELP Me video - Employee Edition
reviewed by 3 people
7 out of 7 people thought the following review was helpful:
John Shoupe - John Shoupe Training & Development Inc.
I liked the employee edition but I think the supervisor edition was more effective. The DVD might be a little short. Hopefully the facilitators guide contains exercises to reinforce the learning points. I'm getting organizations that want to train intact work groups so a DVD that blended the supervisor and employee material into one presentation would be useful. The learning points are great and are on track with my experience in training customer service for over 10 years.
3 out of 3 people thought the following review was helpful:
Kimberly Rama - Deluxe Printers
I used this video to train approximately 800 people in one organization. The student reviews gave the film a 4.6 on a 0-5.0 scale. The negative comments were that the material doesn't relate to our setting (typical) and that the acting was only average. I thought the material was very good. I could translate the teaching points into the students environment. The only suggestion would be that the differences between the teaching points were very subtle. Maybe trying to make wider differences would improve the product. Bottom line - I'll continue to use it and am glad I bought it.
Debbie Lange - Facilitator
This video provides excellent role-playing examples that not only allow employees to relate to situations they have dealt with, but gives employees the ability to see how these same situations can be handled effectively. One of the most frustrating situations that employees face is feeling the helplessness and defensiveness that overtakes them when confronted by an unhappy customer. This video shows employees that every uncomfortable situation can have a comfortable resolution. It also promotes an understanding of the customer's viewpoint, which assists with empathizing (an important part of customer service!) Our team loved the video and plan to purchase it for customer service training.
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