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Sound Of Service Meeting Opener and Closer
MEETING OPENER VIDEOS
| a CRM Release
Program length: 04:00
This title is available on our Year-End Sale!
Save 15-25%. Nov. 12 through Dec. 31, 2019. See Sale Details
In your shopping cart, use Discount Code YEAREND for DVD/USB orders, and STREAM15 for streaming/eLearning.
Save 15-25%. Nov. 12 through Dec. 31, 2019. See Sale Details
In your shopping cart, use Discount Code YEAREND for DVD/USB orders, and STREAM15 for streaming/eLearning.
Motivate your frontline customer service providers with the words customers love to hear. Sound of Service is a 2-part compilation of words and images set to inspiring music:
- Opens sessions in style with a profound message on service
- Motivates people to learn and think about their own service delivery
- Reviews the basics of good service with easy to use concepts
The Meeting Opener segment sets the stage for customer service training by reminding trainees that "customers are not an interruption to what we're doing, they are the purpose of our work". (2 minutes)
The Meeting Closer segment contains service basic skill points trainees can put to use right away. (2 minutes)
- S = Serve -- meet the customers wants and needs
- E = Excel -- give the customer exceptional value
- R = Reliable -- provide consistent &trustworthy service
- V = Versatile -- stay open to the customer's needs
- I = Inviting -- ensure the customer feels welcome
- C = Courteous -- show respect by being considerate
- E = Empathy -- value the customer's viewpoint
WHAT OUR CUSTOMERS SAY
Honest opinions from the managers and employees who use our training products in the real world.
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