MPC Courses

Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying

A Media Partners Release

"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

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MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts

A Media Partners Release

Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.

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The Practical Coach 2

A Media Partners Release

The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive.  If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.

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Let's Get Honest & He Said She Said: A Sexual Harassment Training Package

A Media Partners Release

A bold new approach to sexual harassment training that addresses the sexually-charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.

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The Leadership Pickles

A Media Partners Release

Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."

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The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.

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The Guest, 2nd Edition Video

A Media Partners Release

What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.

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