Available in DVD and OnlineThis management skills training provides managers and supervisors with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues. Making performance improvement...painless!
This program provides steps to ensure solid, consistent documentation procedures throughout your company and can be used for business issues on communication, management skills, performance appraisals, performance evaluations, and supervision. Learn about:
Facts Objectives Solutions Actions
Disciplinary action memos
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS, SCORM
When managers approach a performance appraisal with a caring attitude for the employee along with candor and collaboration, they give their employees the empowerment to succeed. Strengthen your relationships and improve company productivity with this program.
Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.
The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
This micro-learning course provides a guide for tackling the most difficult workplace discussions. It presents behavior models with actionable and practical day-to-day advice for any manager or supervisor looking to improve employee performance.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.
Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.
For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for both parties concerned.
This comprehensive eLearning course will help develop mentoring and coaching skills throughout the organization. Filled with rich content and short video segments, it provides all the information, skills and practice needed for leaders to successful engage, motivate and mentor others.
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
This program focuses on a specific soft skill for supervisory and managerial development training. Shows supervisors how they can create a positive and productive environment, and how to give constructive feedback.
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? It's an interesting thought and a very entertaining video where leaders learn effective behaviors and come to appreciate the impact they have on group success.
An inspring program about the importance of knowing yourself, where you want to be and finding the commitment to get there. Join bestselling author Laura Goodrich as she dives into key concepts that will help us achieve our goals.
Communicating effectively, working well with others, staying positive and flexible in the face of change—these are essentials for helping new employees become productive as quickly as possible. Stimulate discussion about what it really takes to succeed in a career.
Managers need feedback to improve but they may not always like what they hear. Great managers seek feedback and are open to change. Make sure employees understand how to give managers feedback to help them improve.
Although discipline and termination decisions are common areas of legal exposure, it is too often that managers don't have the proper training to handle these fundamental managerial responsibilities appropriately. The result can be expensive, time-consuming litigation.
Discover how to structure feedback so that it is specific, balanced and timely. By the end of this program, participants will know why everyone has an inherent responsibility to provide constructive feedback to others.
By the end of this program, participants will have a firm understanding of the four most difficult situations they will encounter when giving feedback and be able to act appropriately and efficiently when dealing with them.
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. After watching this video, they will be able to easily digest criticism, learn from it, and accept praise with grace.
This video demonstrates skills and techniques viewers can use to handle difficult situations when receiving feedback. Learn how to overcome personal attacks and dig deeper to understand vague feedback with this program.
Ever wonder what your team members are really thinking? What are their unwritten rules? What insights are they holding back from sharing? Do you have your own rules of engagement? Use this streaming program to help answer those questions.
When team members know how to meet each other on their “turf,” where they are most comfortable, it can lead to seamless innovation and cooperation allowing for increased productivity across all levels. Use this program to bridge that communication gap.
When good work is rewarded, an example of success is highlighted for the rest of the team to see and precedent for excellence is established. Learn from this philosophy and more from Jack Welch, the mastermind behind GE’s exponential growth in the late 20thcentury.
Time is arguably the most important commodity in the modern business climate. But how do teams remain productive without being slowed down by time-consuming, costly and continuous team building activities? Find out from Executive Leadership Coach, Marshall Goldsmith.
Everyone has too much to do and not enough time to do it in. Sound like a common problem? You’d be right, but it doesn’t have to be. Unlock the secrets of time-management and teach your workforce to focus on the elements within their control.
John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques
Provide steps to ensure solid, consistent documentation procedures throughout your company. Give your managers a fair and consistent way to deal with negative employee behaviors with four practical steps and great real-world advice.
Specifically for the industrial workplace, this is a program designed to guide managers through what is often an aggravating and nerve-racking process. Documenting discipline correctly is key to maintaining a positive work environment.
Performance appraisal meetings are often dreaded by both the managerand the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.
Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5-part, vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment.
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Produced by Video Arts, this unique program proves that
performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.
Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.
To fully address consumer needs one must exude passion, motivation and a personal commitment to delivering exceptional service. Train your employees to understand how individual actions ultimately impact the customer with this heartwarming true story.
Get your managers laughing, and learning, with this entertaining look at the appraisal interview. After they watch How Am I doing?, they won't be able to approach the appraisal interview in the same way again.
Don't let opportunities for praise slip through the cracks. Employees who routinely meet job demands MUST be considered company assets. This training discusses the importance of recognizing and appreciating employees who meet expectations.
This training video explains that the best way for managers to keep employees focused, motivated, and equipped to succeed is to regularly meet, one on one, with each direct report for an informal performance review.
As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.
To many managers, managing performance means holding an annual appraisal and little else. In today's modern and high pressure workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out of those they manage on a daily basis.
Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle.
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals.
What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.
Peter Wallbridge defines disruptive conduct and how to handle complaints about colleagues and when to perform an HR intervention. Understand the issues and ensuring a code of conduct with this program.
Peter Wallbridge expert HR consultant Peter Wallbridge speaks on conducting appraisals to ensure best outcomes and how it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting.
In this 2-part video series focused on sales training. You will learn how to go beyond words and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
Help your employees improve their skills with this classic time management training video. A hot topic for businesses today, this will make a direct impact on your bottom line. Time may be relative, but in the business world.
We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.
This time management training video is an easy and humorous way to sharpen your communication and performance management skills. Humorous and down-to-earth, this Video Arts training video is a fun way to teach personal efficiency.