PERFORMANCE MANAGEMENT


Even when goals are embraced and objectives are clear, intervening to adjust performance is always part of a manager’s job.

 
 

Performance Management Training Video
Human Resources

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MANAGER MOMENTS: Interviewing and Termination Do's and Don'ts

A Media Partners Release

Whether the goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of brand new programs this designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.

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A Leader's Guide to Delegating

A CRM Release

What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.

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FISH! for Leaders

Be a powerful example, improve trust and communication, and bring out the best in your team. Enjoy Work. Build a Stronger Culture. Deliver Amazing Results.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.

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Keeping the Good Ones Video

A Media Partners Release

This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.

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Positive Discipline

A CRM Release

Positive Discipline provides managers with a straight-forward 5-step process for resolving tough performance problems in a win-win manner.

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Can We Count on You?

A CRM Release

A common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.

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Managing Ourselves in a Timely Manner

It has been said that time management is actually a myth. After all, there are always only twenty-four hours in a day. While we cannot manage or create more time, we can learn how to reduce or eliminate procrastination in order to use time wisely and more efficiently. This program shows you how.

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Pygmalion Effect: Managing the Power of Expectations

A CRM Release

Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.

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Johnny the Bagger®: A True Story of Customer Service

To fully address consumer needs one must exude passion, motivation and a personal commitment to delivering exceptional service. Train your employees to understand how individual actions ultimately impact the customer with this heartwarming true story.

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Everest

A CRM Release

This video is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.

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On a High Note with Laura Goodrich

An inspring program about the importance of knowing yourself, where you want to be and finding the commitment to get there. Join bestselling author Laura Goodrich as she dives into key concepts that will help us achieve our goals.

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Taking Care of Your Future Is...™

Communicating effectively, working well with others, staying positive and flexible in the face of change—these are essentials for helping new employees become productive as quickly as possible. Stimulate discussion about what it really takes to succeed in a career.

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Giving Managers Feedback

Managers need feedback to improve but they may not always like what they hear. Great managers seek feedback and are open to change. Make sure employees understand how to give managers feedback to help them improve.

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Supervisor on the Scene: Coaching for Performance

Focuses on a specific soft skill for supervisory and managerial development training. Shows supervisors how they can create a positive and productive environment, and how to give constructive feedback.

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Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability

Although discipline and termination decisions are common areas of legal exposure, it is too often that managers don't have the proper training to handle these fundamental managerial responsibilities appropriately. The result can be expensive, time-consuming litigation.

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Giving Feedback - Basic Skills

Discover how to structure feedback so that it is specific, balanced and timely. By the end of this program, participants will know why everyone has an inherent responsibility to provide constructive feedback to others.

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Giving Feedback - Advanced Skills

By the end of this program, participants will have a firm understanding of the four most difficult situations they will encounter when giving feedback and be able to act appropriately and efficiently when dealing with them. 

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Receiving Feedback - Basic Skills

People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. After watching this video, they will be able to easily digest criticism, learn from it, and accept praise with grace.

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Receiving Feedback - Advanced Skills

This video demonstrates skills and techniques viewers can use to handle difficult situations when receiving feedback. Learn how to overcome personal attacks and dig deeper to understand vague feedback with this program.

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Once and For All: Resolving Performance Challenges

Motivate middle managers not to accept poor performance, but to do something proactive about it. Use this program to support existing organizational practices for progressive discipline. This program can also be instrumental in the proper development of new managers, supervisors and team leaders.

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Time Challenged

A CRM Release

Time Challenged is a humorous, good-natured look at overcoming the challenges of time management. You'll find plenty of advice and organizational tips offered.

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Levels of Learning

Learn how to recognize the competency and skill level of customers and how recognizing these differences—along with knowing how to react and respond—is essential in delivering consistent customer experiences.

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The NEW Time of Your Life

Learn how to give up wasting time forever with the New Time of Your Life! This is an excellent tool for streamlining your day and improving your overall effectiveness.

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Discussing Performance

A CRM Release

For many managers and employees, performance reviews are nightmares to be avoided. Through a realistic scenario showing both sides of a performance discussion, this program explains how to make them painless, but effective, for everyone concerned.

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Bring Out Positive Attitude

Ever wonder what your team members are really thinking? What are their unwritten rules? What insights are they holding back from sharing? Do you have your own rules of engagement? Use this streaming program to help answer those questions.

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Communicate to Influence

When team members know how to meet each other on their “turf,” where they are most comfortable, it can lead to seamless innovation and cooperation allowing for increased productivity across all levels. Use this program to bridge that communication gap.

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Endurance & Communication

This video teaches viewers that strength is built from each other and that through communication we can go further and reach higher heights than we ever could on our own.

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Jack Welch on Teams

When good work is rewarded, an example of success is highlighted for the rest of the team to see and precedent for excellence is established. Learn from this philosophy and more from Jack Welch, the mastermind behind GE’s exponential growth in the late 20thcentury.

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Team Building without Time Wasting

Time is arguably the most important commodity in the modern business climate. But how do teams remain productive without being slowed down by time-consuming, costly and continuous team building activities? Find out from Executive Leadership Coach, Marshall Goldsmith.

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The Benefit of Visualizing Change

Taking yourself on might be the most difficult part of personal transformation. It starts with accountability. But how do you get started? Find out in this eye-opening short.

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Time Equals Energy and Attention

Everyone has too much to do and not enough time to do it in. Sound like a common problem? You’d be right, but it doesn’t have to be. Unlock the secrets of time-management and teach your workforce to focus on the elements within their control.

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After All, You're The Supervisor!

A CRM Release

This comprehensive leadership training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.

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The Unorganized Manager

John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques

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Would I Follow Me?

If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow Me? It's an interesting thought and a very entertaining video from Video Visions.

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Leaders of Character: Leadership - The West Point Way

A CRM Release

West Point has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the military academy and then into some of the country's foremost private and government organizations where West Point graduates now work.

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Time Management: A Productivity Plan

Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.

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Love and Profit

We really like this program. James Autry dares to be different by providing clear guidelines for leaders who want to rebuild a sense of trust within their organizations.

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Creating the Respect Effect: Preventing Harassment, Discrimination & Retaliation

Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5-part, vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment.

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Customer Service: But I Don't Have Customers!

If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.

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Performance Review: Code Red

Help managers conduct better performance reviews with this new training film from Video Arts that illustrates the techniques required to handle the most difficult and tense performance reviews.

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Performance Review

TV's Hugh Laurie stars in this recent release from Video Arts. Performance Review sets out to change the way individuals think about reviews - to look forward to them, rather than dread them.

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Performance Matters: The Importance of Praise

This Video Arts Production makes the point that giving praise where it's due is a performance management tool that is powerful and economical...but not always easy to remember to do.

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How Am I Doing?

Get your managers laughing, and learning, with this entertaining look at the appraisal interview. After they watch How Am I doing?, they won't be able to approach the appraisal interview in the same way again.

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Dreaded Appraisal Video

Produced by Video Arts, this unique program proves that

performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.

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Documenting Discipline (MANUFACTURING)

This is a program designed to guide managers through what is often an aggravating and nerve-racking process. Documenting discipline correctly is key to maintaining a positive work environment.

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Documenting Discipline II

Give your managers a fair and consistent way to deal with negative employee behaviors with four practical steps and great real-world advice.

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Care and Candor: Making Performance Appraisals Work

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.

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Building Employee Morale - Missed Opportunities

Don't let opportunities for praise slip through the cracks. Employees who routinely meet job demands MUST be considered company assets. This training discusses the importance of recognizing and appreciating employees who meet expectations.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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1 on 1 Informal Employee Performance Review

This trainer-friendly training video suggests that the best way for managers to keep employees focused, motivated, and equipped is to regularly meet, one on one, with each direct report for an informal performance review.

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The Human Touch: Performance Appraisal II

As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.

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Performance Matters: The Need for Constructive Criticism

This humorous film from Video Arts shows managers how to employ criticism at a performance appraisal as a means of preventing the recurrence of mistakes and improve staff performance at the same time.

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Looking Forward: Your Performance Appraisal

Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle.

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Life Meets Work: Overcoming Stress, Fear and Anxiety

Help your employees regain control of their lives by providing them with the necessary tools to recognize and cope with the many feelings that arise as a result of stress or crisis.

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Handling Tricky Appraisals

Appraisals can be constructive, destructive or useless. Your contribution directly impacts the outcome.

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Understanding Accountability

Managers expect their people to be accountable. Accountability starts at the top.

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Workplace Excellence: Innovation & Continuous Improvement

Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.

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Workplace Excellence: Recognition & Feedback

Motivate people, develop skills and improve work performance. Learn how to give immediate recognition and feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals.

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Building Your Personal Brand

Sadhana Smiles, Director of RealChange shows how to build a positive personal brand through explaining new approaches to social networks and explains the importance of giving back.

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Career Management and Talent Review

Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process.

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Managing Disruptive Conduct

Peter Wallbridge defines disruptive conduct and how to handle complaints about colleagues and when to perform an HR intervention. Understand the issues and ensuring a code of conduct with this program.

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Performance Appraisals

Peter Wallbridge expert HR consultant Peter Wallbridge speaks on conducting appraisals to ensure best outcomes and how it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting.

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Laying Off and Redeploying People

Manage challenges and sensitivities surrounding layoffs and redeployment effectively. Peter Wallbridge explains the key is remaining consistent to policy.

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Reward and Remuneration

Expert HR Consultant Peter Wallbridge instructs viewers that the key to consistency and transparency can be found through maintaining fair and thorough strategy and policies.

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Skills for Managing Redundancy and Layoffs

Companies change, roles change and some people just don't perform. HR Expert Peter Wallbridge explains how to determine if the redundancy is genuine.

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The Problem of Nightmare Staff

Sadhana Smiles explains how there are a range of strategies for dealing with problem staff; showing how to understand a person's position and how to reduce emotion and seek input.

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Planning and Scheduling for Results

Jan Durrans, a Senior Vice President, has had years of experience developing the most efficient ways to manage projects and achieve success. Learn strategies from an efficiency champion.

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Setting Goals to Stretch and Grow

Senior VP Jan Durrans provides a powerful set of key practices to adopt to ensure the successful development of staff. She explains how to use clear and specific goals to help team members succeed.

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Beyond Words: Customer Service and Sales Series

In this 2-part video series focused on sales training. You will learn how to go beyond words and communicate more effectively with every customer by having deeper understanding of nonverbal communication.

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Five Star Teamwork

Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.

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Service Impact Series

A new 5 part series of customer service scenarios, designed for today's high-efficiency, money-saving training needs. Great for training general customer service skills, call center/telephone skills, internal customer service satisfaction even as a meeting opener.

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So You Want to be a Success At Selling

Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.

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Cutting Edge Communication Comedy Series

30 brand new shows added December 2015! A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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Time Trap II

Help your employees improve their skills with this classic time management training video. A hot topic for businesses today, this will make a direct impact on your bottom line. Time may be relative, but in the business world.

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The Customer is Always Dwight

This program highlights the importance of internal customer service, the need for everyone involved in a process to give their all and how managers can help staff reach top performance.

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Presentation is Everything

We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.

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It's So Simple

It's So Simple takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

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30 Ways to Make More Time

This time management training video is an easy and humorous way to sharpen your communication and performance management skills. Humorous and down-to-earth, this Video Arts training video is a fun way to teach personal efficiency.

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Courage to Coach™: A Common Sense Approach to Confronting Difficult Employee Performance Issues

Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. 

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