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Performance Matters: The Need for Constructive Criticism
Program length: 19:27

Produced by Video Arts, the humorous Performance Matters: The Need for Constructive Criticism presented by John Cleese is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application.

Rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant - including telling him off in front of junior colleagues, failing to agree on what had gone wrong and criticizing them personally. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.

Languages Available (sold separately): English


A Video Arts release

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Honest opinions from the managers and employees who use our training products in the real world.
Performance Matters: The Need for Constructive Criticism
reviewed by 2 people
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    Trainer - Professional Trainer
Skills are practical and well illustrated in believable work settings. I found that the video took too long to get to the learning points, however, and as a result, it felt like it dragged a bit.

  • Good information.
  • Most viewers will likely relate.
  • Skills should have been outlined earlier in the video to set up learning.
    June Mary Read - Southland
I have shown this video to our staff and management several times over the past few years. It showcases beautifully how a manager's responses affect performance throughout the organization. It is one of our best beloved training films.

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