Key Learning Points
DON’T: Block self-awareness
INSTEAD: Understand your feelings and biases
DON’T: Be moody or overreact
INSTEAD: Manage your emotions
DON’T: Be insensitive
INSTEAD: Care about how others feel
INSTEAD: Communicate and connect with people
Steve and Sam facilitate an emotional intelligence session but some don’t learn.
The team at Cutting Edge has decided that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run training for the staff. Carol thinks no such training is called for. Sanjay has problems with his emotions, being quick to snap at colleagues and denigrate their work. Dion advocates reading people’s body language and being sensitive to their needs. Casey is the eternal victim of Sanjay’s anger and Barney encroaches on Serena's personal space. Dion and Sherry attempt a role-play which gets out of hand. Serena, the VP, still manages not to notice other people’s reactions. Marcus breaks up an argument by praising everyone’s efforts at growing and developing their EQ. Marcus praises everyone’s efforts at the end of the session. Steve and Sam decide that Carol is more of a tormentor rather than a mentor.
Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.
While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.
For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.
A 7 Dimensions release