PERSONAL EFFECTIVENESS


Our courses help both managers and employees create successful personal development plans which align their skills and strengths with their organization's overall objectives.


Personal Effectiveness Training Videos
Government

On Sale

The Right Words at the Right Time... Customer Service Recovery for Government

A Media Partners Release

In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.

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On Sale

Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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The Other Side of the Window

A CRM Release

Spend the day with a hapless customer as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic.

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Cutting Edge Communication Comedy Series

30 brand new shows added December 2015! A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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