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Responding Thoughtfully
Program length: 09:00

Key Learning Points

  • DON'T: Guess or stay confused
  • INSTEAD: Ask questions to clarify
  • DON'T: Be unresponsive
  • INSTEAD: Listen supportively and reflect
  • DON'T: Overwhelm people with advice
  • INSTEAD: Give advice when needed
  • DON'T: Leave loose ends
  • INSTEAD: Probe for more detail

Responding Thoughtfully lays out an easy to remember guide for productive discussion.

  • C - Clarifying
  • R - Reflecting
  • A - Advising
  • P - Probing

Synopsis

Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an example of when to clarify a statement. Reflecting is repeating back what you think a person is saying to ensure you are on the same page. Carol believes she is expert at Advising. Alex believes it is not beneficial to offer unsolicited advice. The group discusses the best ways to offer advice. Probing is the skill of seeking more information. Sam offers his view that probing is non-judgmental questioning and gives an example. Serena interrupts the team meeting, angry about the inappropriateness of ‘CRAP’ on the whiteboard. Carol tells Serena that she is Deflecting the purpose of their meeting and adds a D – CRAP’D. Ever-angry Sanjay surprises everyone with his positive reaction to CRAP.


Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.


Languages: English

 

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