The Art of Networking will teach you how to tip the scales in your favor by using a set of innovative communication ideas designed to help you grow your business by improving the way your employees communicate, network, negotiate, and connect with their clients and colleagues.
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Whether we know it or not, we are forced to negotiate constantly -- in both our business and personal interactions. Those who master the art of negotiating are able to get their needs met in a positive way which gives them more control over their lives and makes them more productive in their jobs, whatever their position or occupational specialty.
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This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
What's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.
For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.
It takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow lays out a practical, easy-to-follow approach to negotiating. Learners will have the opportunity to hone their skills so they can negotiate successfully at work and in life.
Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.
Take new recruits to school on the sales process or give seasoned salespeople a refresher. This program covers greeting the customer, how to determine his or her needs, correct ways to present merchandise, effective means to validate the customer’s selection, and most importantly how to close the sale.
Retail management requires constant skillset sharpening. This in-depth leadership training will enhance and develop the following skills: paraphrasing, giving performance feedback, facilitating meetings, and conflict resolution.
The Yes Lives in the Land of No video is the perfect meeting opener to kick off a performance management, motivationor sales training by helping employees understand the source of negativity both in themselves and in their team.
Most sales people think they know the sales process inside out: research the customer, identify the need, explain the benefits, overcome objections and ask for the order. It's easy in theory but it's harder in real life to apply that process in every type of sales situation, with every type of client. Successful Selling uses realistic and humorous scenarios to bring sales theory to life.
Looking to inspire a handful of executives? How about thousands of sales and customer relations representatives? Experience immediate and long-term results with The Winning Coaches Series of thought-provoking training and content.
The Barkles are a fun-filled group of canine characters starring in this hilarious meeting opener series geared toward helping your team achieve goals. This trio of shorts uses fun and humor to elevate your team to higher levels of success.
When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
This popular Video Arts customer service training video uses humorous right and wrong way scenarios to teach new skills in a memorable way. Just four simple steps to closing a painless and pleasant sale.
Sadhana Smiles shows how to develop sales people to easily achieve success. She also tells viewers how they can hire for attitude and use work tests when recruiting and hiring to make the process that much easier.
In this 2-part video series focused on sales training. You will learn how to go beyond words and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Beyond Words: Hiring and Interviewing is a 3 part series that teaches the interviewerto look beyond the answer to the question; to consider the body language of each applicant. Covers nonverbal cues that may indicate lying, doubt, attitude, and more.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
This five-part video series is designed to help you explore the impact paradigms have on your world. It will stimulate conversation about the future and help develop the hands-on skills needed to create an environment open to change.