Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.

Teaching Greetings
Program length: 07:00

Key Learning Points

  • DON'T: Assume greetings are easy
  • INSTEAD: See the benefit of coaching
  • DON'T: Forget names and titles
  • INSTEAD: Greet people professionally
  • DON'T: Assume small talk is small value
  • INSTEAD: Develop the skills to build rapport
  • DON'T: Expect immediate perfection
  • INSTEAD: Celebrate each step forward

Synopsis

Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role.

Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name.  Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry, her criticism largely being about his pronunciation. Alex patiently teaches Carlos how to make people feel comfortable and is very encouraging while Carol continues to be critical of his abilities in a demeaning way.  Alex also helps Carlos better understand his role and what behavior is expected at the front desk.


Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.


Languages: English

 

A 7 Dimensions release

Purchase Now!

DVD, USB*, ONLINE & Support Materials
Purchase $275.00
DVD Series Purchase $7,920.00


If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available for delivery through your LMS (either streaming or eLearning in SCORM format).

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.

WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
Teaching Greetings
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on Media-Partners.com

Join Media Partners

Do you want FREE shipping, full-length
online previews, and a whole lot more...


JOIN FOR FREE