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CRM Learning videos

The Abilene Paradox

The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".

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A Peacock in the Land of Penguins

Through an animated fable, this classic story of Perry the Peacock and his friends, shows how organizations benefit when they value someone who is different, and embrace diversity to improve communication, teamwork, creativity and empowerment. 

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It's a Dog's World

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.

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A Leader's Guide to Delegating

What's every top manager's secret to success? In a word: delegate, delegate, delegate. What does the reluctant delegator need? A foolproof 5-step process for making sure that tasks are delegated correctly and the end result is successful.

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Accountability That Works!

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Respectful Workplace Basics Set

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Positive Discipline

Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.

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Respectful Workplace: It Starts With You

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Ordinary People, Extraordinary Results

Who motivates your leaders to motivate others? You do…here’s how! This compilation of leadership case studies helps build that understanding. Your leaders will gain insight into the little things they can do to make big change happen.

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Complete Respectful Workplace Set

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.

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