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Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
Enable the newly promoted to capitalize on their full potential and minimize apprehensions as a result of advancement by applying the lessons exemplified in this thought-provoking training course.
As organizations change with increasing speed, so does the pace in which employees must respond. Without the skills to operate effectively through changes of all kinds, employees will see their productivity decline.
To fully address consumer needs one must exude passion, motivation and a personal commitment to delivering exceptional service. Train your employees to understand how individual actions ultimately impact the customer with this heartwarming true story.
In the ever-changing work environment, it's difficult to keep up with what behaviors are allowed and which can be considered harassment. Bring greater awareness to the many types of harassment which can occur in the workplace; use with employees organization-wide for annual training or new employee orientation.
One thing that we all have in common is the importance of inclusion and respect. The M.E.E.T. model is a practical tool to assist employees and organizations in managing diversity dynamics and creating a “respect-filled” and inclusive workplace.
Managers are the first line of defense in dealing with harassment and discrimination issues. Because their actions—and inactions—directly represent the organization, they need to know how to prevent, rather than contribute, to lawsuits.