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SPANISH LANGUAGE PROGRAMS


Si usted piensa capacitacion es costosa, trate de no entrenamiento.

Spanish
Human Resources

"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying

A Media Partners Release

"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

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Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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The Leadership Pickles

A Media Partners Release

Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."

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The Difficult Guest

A Media Partners Release

This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.

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What Do You Say?

A Media Partners Release

This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.

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How to Connect in Business in 90 Seconds or Less

A Media Partners Release

Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.

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Painless Performance Improvement

A Media Partners Release

Are you looking for a simple, yet proven technique to help employees improve their performance without  drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.

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The Unified Team

A Media Partners Release

Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team.  Ideal for team leaders, supervisors and managers.

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VIOLENCE: Reducing Your Risk

A Media Partners Release

This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.

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Time Management: A Productivity Plan

Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.

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The Diversity Advantage: Food for Thought

Welcome back to the Diversity Diner! Where diversity is the main dish. The lovable main character, Dom, is back serving a dish of diversity stew to help employees from neighboring businesses understand the positive economic benefits from including people from all walks of life into the business atmosphere.

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Diversity: The Real Scene

A great video to assist in creating a friendlier environment for all, Diversity: The Real Scene offers facilitators a successful no-frills take on a complicated subject. The flexibility of the programs resources allow companies to make it their own.

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LEAKPROOF: 8 Privacy Principles

Strengthen customer trust, tighten privacy policies and increase your bottom line with this comprehensive program featuring eight proven guidelines given by the Organization for Economic Cooperation and Development (OECD).

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The Practical Coach

A Media Partners Release

Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.

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