The second in this four-part investigative training series, Incident Investigation: Forming an Effective Team & Gathering Information demonstrates the importance of assembling a proper team that will make sure all facets of an investigation are reviewed and nothing is overlooked.
Step 2 – Forming the Investigation Team
Incidents are made up of a wide variety of factors that involve a cross-section of your workplace. Incident Investigation: Forming an Effective Team & Gathering Information shows you how diversity is important when assembling a qualified team. It is imperative that your team consist of people familiar with or work within the area in which the incident occurred and consist of a mixture of:
Step 3 – Determine the Facts
Once your team is assembled and all are familiar with the details of the initial incident report, it’s time to start gathering information and conducting interviews. Incident Investigation: Forming an Effective Team & Gathering Information trains your team to focus on three distinct areas to investigate as you gather information — physical factors, human factors and operating systems.
When conducting interviews, whether you are talking with one person or a group of people, it is essential to establish an atmosphere of inquiry, not blame. Successful interviewing is remembering that it is an information sharing activity. Find a neutral location to conduct the interview and take time to listen, empathize, and be positive—don’t rush, prejudge or blame and certainly don’t interrupt or get impatient.
Languages: English, Portuguese (subtitle), Spanish
A DuPont Sustainable Solutions release