Supervisor on the Scene: Decision Making
Program length: 12:00

Supervisors are paid to make decisions, and they need to be good at it because their choices affect employees and the organization's bottom line. Good leaders must be consistent in their decisions and must make them as quickly as possible. At the same time, they have to give these decisions a lot of thought. The trick is to be confident without being hasty, and thorough without geting stuck in the details.

Supervisor on the Scene: Decision Making will make sure your supervisors and future leaders discover the basic foundations of sound, solid decision-making through instruction on how to:

  • Gather Information: identifying facts
  • Develop Alternatives: recognizing possible solutions
  • Select the Best Alternative: weighing the pros and cons
  • Follow Up: reflecting on decisions

Making a wrong decision is haunting for many reasons. When a supervisor’s decision has negative consequences, it can have an immediate impact on sales, service or production. Even worse, should regret or denial ensue, poor choices can impact the outcome of future decisions as doubt or ignorance will derail any attempt to problem solve quickly, efficiently and with any degree of confidence. Supervisor on the Scene: Decision Making demonstrates effective problem solving techniques to improve both a supervisor’s decision-making skills and the quality of his or her decisions.

Problem-solving and decision-making move in lockstep with each other. Good supervisors want to solve problems consistently, positively and in the most productive way possible. Supervisor on the Scene: Decision Making will help them do just that. 


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Languages: English

 

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