Employees don’t quit jobs, they quit supervisors. Make sure your supervisors are the best part of every employee’s job.
After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember. This comprehensive training video is full of practical advice for supervisors who must transition from friend and colleague, to a position of coach and leader.
Through 7 short but powerful learning modules, this micro-learning series focuses on the characteristics of high-performing teams. Managers learn how to assess their team’s strengths and needs while receiving practical tips on specific things they can do to take team performance to a higher level.
As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping yourself motivated and productive. If you're dealing with workplace gossip, peers and upper management, delegating a task, or you simply need some tools to better manage your time -- this micro-learning series offers quick, practical tips to help you handle these “moments” in your day.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
Most managers dread addressing performance issues with subordinates. Positive Performance Coaching is achievable ...when supervisors and managers have the right training. Positive Discipline provides a straight-forward 5-step process for resolving tough performance problems in a win-win manner.
Show supervisors that they can convey respect to employees when they take the time to communicate with them, and when they demonstrate that they know (at least a little) about who their employees are as people, and what it takes to do their job.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
Whether a manager's goal is to interview for attitude, set aside their own bias, predict future performance or just keep questions on a legally safe path, this collection of six micro-learning videos is designed to provide managers with the planning and preparation tools they need to substitute dread and anxiety with focus and excitement.
Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.
Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.
Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding younger employees in the workplace, and provides a proven step-by-step guide to engaging, developing and retaining this high maintenance group.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team. Ideal for team leaders, supervisors and managers.
Get them ready and enable the newly promoted supervisors to capitalize on their full potential and minimize any apprehensions as a result of advancement. Help them apply the lessons exemplified in this thought-provoking training course.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this compelling program. Learn the four ways managers can communicate expectations to their employees.
Based on the time-tested truth that, "past actions predict future performance", this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.
The words "bullying" and "disruptive behavior" often make us think of how children sometimes act. But "grown-ups" who bully and engage in other forms of disruptive behavior on the job can interfere with the functioning of the workplace, disturb and threaten coworkers and even affect their health.
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
The "TAKEAWAY" for Managers™ Series gives managers and supervisors a basic foundation for legal compliance, in a straightforward and easy-to-remember way. Conversational and easy to use, the series covers Sexual Harassment, Diversity, Respect & Legal Compliance, Legal Interviewing, ADA, FMLA, and Discipline, Documentation & Termination.
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? It's an interesting thought and a very entertaining video where leaders learn effective behaviors and come to appreciate the impact they have on group success.
Make sure managers and supervisors involved in the hiring of employees are well versed in the legal aspects of the process, from recruitment to interviewing. Fresh for 2015, this training guides viewers on what is acceptable and what's not as it relates to staffing an organization.
Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.
A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
When you have a worker that has to learn a particular kind of task, you train them, correct? That sounds simple enough, however, proper training isn't something that just happens. It's important to carefully plan and execute your training session to ensure your trainees are getting the maximum benefits and knowledge for the skill.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. It's the Law™ can help you put the legalities of management into perspective and keep your organization out of the courtroom.
This updated edition of a favorite leadership skills video will show your team leaders how to build trust and create a more productive workforce. See how trust is the foundation of leadership, and the way leaders behave either builds trust or destroys it.
Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.
John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques
Examine the necessary steps supervisors must follow to resolve conflicts efficiently, from identification of facts to compromise and collaboration. This program focuses on a specific soft skill for supervisory and managerial development training.
The Balance Sheet Barrier training video, starring John Cleese is a world-famous Video Arts video that helps take the fear out of financial documents and complex supervisory concepts. Although accounts might never become a manager's favorite topic, The Balance Sheet Barrier does at least make them understandable.
Produced by Video Arts, this unique program proves that
performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.
Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
A fresh new video addressing harassment in the workplace especially for managers and supervisors. Take a look at your diverse workplace and make sure that all the necessary steps are being taken to maintain a safe & productive work environment.
With information direct from the Supreme Court, this program revolves around SC rulings, training managers on the prevention and resolution of sexual harassment claims. Ultimately, it guides managers through the investigative process, including the interviews with the complainant, alleged harasser and the witnesses.
Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.
Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.