Many research studies have shown that soft skills are as important as talent or technical know-how and supervising employees. They are also crucial to an organization's productivity, success, and performance. Their importance is magnified when factoring in a difficult economy and a competitive business landscape.
Supervisor on the Scene is a training set dedicated to manager and supervisor development and consists of the following six courses. Click on a link below to read more and preview the individual module.
Supervisor on the Scene: Communication - explores the need to plan the message, how to decide on the best way to deliver it, deliver it effectively, and how to solicit feedback. (13 minutes)
Supervisor on the Scene: Decision Making - helps supervisors make sound, solid decisions by demonstrating how to gather information, develop alternatives, select the best option, and how, when, and even with whom to follow up. (12 minutes)
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.