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Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere when needs and wants meet resistance. In the workplace, conflict can be as simple as the need for supplies or as grave as two employees constantly arguing with each other. Either way, supervisors have a big role to play in resolving them.
An impactful and essential skill in the arsenal of an effective supervisor, the ability to resolve conflicts and disagreements professionally, ethically and respectfully might be the most beneficial and the most telling of a productive workplace. Supervisor on the Scene: Conflict Resolution will prevent interoffice tensions and forge stronger relationships, both between manager and employee and the employee amongst his or her peers.
Helping managers and supervisors to develop conflict resolution skills can save your organization from the need for costly arbitration between conflicting team members. Adding training in this area will ensure that when tackling disagreement and conflict, your leaders can successfully move beyond their own emotions and opinions to make objective decisions.
Languages Available (sold separately): English
A DuPont Sustainable Solutions release